Account Compliance Administrator

Overview

The Account Compliance Administrator is responsible for providing administrative support in a field office environment. Main functions will revolve around ensuring compliance with the various Third Party and National Accounts that provide work for the office. They will be working with multiple employees, customers and third party representatives to ensure information is communicated in a timely and compliant manner. Independent judgment is required to plan, prioritize and organize a diversified workload.

• Ensure all incoming and outgoing communication is representative of BELFOR practices, processes and standards
• Timely entry of new leads into the BELFOR Compliance System (BCS)
• Review BCS job files to ensure they are in compliance and their progress is up to date
• Track Key Performance Indicators (KPIs) to ensure office is high performing
• Work with Estimators and others in the field to upload required documents/ photos into TPA portals
• Ensure compliance by becoming familiar with the requirements for different accounts
• Work with home office to ensure all employees are correctly credentialed before working on a job and assist with yearly recredentialing
• ensure paperwork and contracts are signed by the appropriate people and submitted to the Corporate Office
• Maintain current list of zip codes to ensure correct service coverage
• Gather billing documents and follow up on collections
• Other projects and duties as assigned

• 2+ years general office administration experience
• Construction, restoration or insurance industry experience preferred
• Microsoft Office knowledge (strong emphasis in Word & Excel)
• English language literacy & fluency
• Ability to multitask in a fast-paced office environment
• Strong written and verbal communication skills
• Attention to detail and keen sense of safeguarding other people’s property and information
• Comprehensive understanding of customer service principles and practices
• Ability to work under time constraints to meet specific objectives
• Strong math and data entry skills

• Occasional lifting from 5-40 lbs, unassisted (from 0-15% of the time)
• Sitting for extended periods of time
• Manual dexterity needed for keyboarding and other repetitive tasks
• The ability to bend, crouch, or stand as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

BELFOR Holdings is an Equal Opportunity Employer