Human Services Aide

Job Summary

Human Services Aide supports staff through clerical work, researching client information, and referring clients to additional resources.
Salary Range: $42,016-$48,214

• Assists personnel by entering data, performing clerical work, preparing correspondence, providing customer service and maintaining reports and records.
• Assists clients by providing services for bus passes, rent, clothing, shelter, emergency food and referrals to other services and information, and transporting foster children and clients.
• Research client information by obtaining and verifying client details and processing new applications.
• Performs other related duties by providing transportation to clients, performing clerical duties and assisting caseworkers in various casework activities.
• Greet, welcome, and assist clients in a pleasant manner with a smile in person and while answering incoming calls.
• Print out forms necessary for continuation of benefits if not received by mail.
• Assist supervisors and workers with printouts and mail left for clients.
• Direct clients on the appropriate box to drop off paperwork and the retrieval of applications for benefits.
• Assist operations with clients and necessary paperwork to obtain first‑time EBT cards, replacement cards, and IDS for those whose address is at our location.
• Receive letters and packages and distribute them to appropriate departments.
• Serve as backup to Front Desk.
• Pull and retrieve SVES monthly for Benefit Programs Specialists.
• Transfer and assign cases to appropriate units (Long‑Term Care, Age over 65, TANF, Pre‑VIEW, Child Only, etc.).
• Serve as backup for screening late renewals when assigned HSA is unavailable.
• Provide in‑office printing for remote staff.
• Handle return mail and assist with employee receiving supplies.
• Answer incoming calls daily from 8:30 am to 5:00 pm.
• Retrieve missed telephone messages and return all calls within 24 hours.
• Maintain a current phone log of retrieved voicemail messages dates and times.
• Record all calls received in Laserfiche Form daily.
• Pick up, scan, and distribute all incoming documents every other hour.
• Retrieve documents faxed in on copiers.
• Assist with stamping, scanning, screening, and processing late renewals.
• RDE paper SNAP and Medicaid applications and scan the applications into DMIS.
• Complete the hotline form and expedited screening form then upload the forms into DMIS along with the paper SNAP application.
• The intake Human Services Aide requests and retrieves SVES for BPS I, BPS II, and Senior BPS workers. Once received, the Human Services Aide scans the SVES into DMIS.
• The intake Human Services Aide mails correspondence forms for remote workers. The BPS worker sends the Aide an email of the forms to mail to client.
• Monitor the SNAP and Medicaid applications in the inbox.
• Transfer approved cases that are transferred from other localities or from Cover of VA to the ongoing Human Services Aides to be assigned to an ongoing worker.
• Assign pending SNAP and Medicaid applications that were transferred to the Norfolk locality to the BPS worker.

• No experience required.
• Six months to one year of experience performing similar functions preferred.
• Knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

Monday - Friday 8:30 am – 5:00 pm (40 hours/week)