Front Desk Administrative Assistant

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers, worldwide.

ZSers drive impact by bringing a client‑first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life‑changing impact to ZS.

Administrative Services provides support services to ZS professionals as they complete their work. The administrative services team provides administrative support, travel‑planning operations, catering coordination and facilities management.

We seek an experienced administrative professional who is organized and energetic, with superb interpersonal skills for our Toronto office. The Front Desk Administrative Assistant performs administrative support functions and operations for several consulting professionals within the office as well as front desk operations.

• Increase managers’ productivity (screening calls, interacting with vendors and clients, and email correspondence)
• Provide scheduling support to multiple individuals (appointment, calendar and meeting management)
• Complete administrative processes (time and expense reports)
• Prepare domestic and international travel logistics (itineraries, visas, etc.)
• Coordinate internal and external meetings/activities (i.e. facility reservation and set‑up, hotel accommodations, catering, etc.)
• Prepare and organize documents for client proposals and presentations as needed (contract tracking, printing, organizing and archiving meeting / support materials)
• Address problems and troubleshoot with internal and external stakeholders
• Handle special projects with demanding deadlines
• Perform front desk duties such as answering phones, greeting visitors, mail management, maintain Security Card access and Visitor list
• Serve as a back‑up to Operations Assistant
• Hours are 8:00 am – 5:00 pm, Monday‑Friday (in‑person)

• High school diploma required; post‑secondary education or Associate’s/Bachelor’s degree preferred
• At least 3 years of relevant work experience as an Administrative/Executive Assistant, preferably in a professional services environment
• Computer fluency with MS Office (Word, PowerPoint, Excel and Outlook), SAP and Concur desirable
• Strong oral and written communication skills
• Professional appearance and demeanor with ability to exercise good judgment and discretion
• Attention to detail, dependability/punctuality
• Proactive self‑starter with ability to manage a wide variety of tasks and meet deadlines
• Experience working both independently and with a team in a demanding environment
• Sense of humor appreciated
• Fluency in English
• Client‑first mentality
• Intense work ethic
• Collaborative spirit and problem‑solving approach

• Cross‑functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s‑curves, individual contribution and role expansions

ZS offers a comprehensive total rewards package including health and well‑being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empower you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on‑site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and…