Billing Specialist

Location: Boston, MA (Hybrid, 3 days a week in office)

Industry: Am Law 100 Global Law Firm. Growing, things are going very well. Long history of success.

The Billing Specialist is responsible for processing client billing in a variety of formats depending upon the needs of the client, printing of pre-bills and/or final bills for attorney’s review, researching and answering billing and/or Finance related questions from attorneys, assistants and clients, as well as inputting and updating invoices in the accounting system.

• Understand and comply with individual client billing guidelines.
• Utilize accounting tools such as 3E and Excel for tracking client specifics.
• Some invoices will require submission through our E-billing system (E-Hub), or directly into client sites.
• Process client bills (making/confirming appropriate edits to drafts).
• Research questionable time/cost entries and pull back up as necessary.
• Review finalized invoices for quality and accuracy.
• Ensure monthly billing is completed by firm deadlines.
• Resolve specific billing issues (fix client bills).
• Prepare documentation to obtain approval for write offs and write downs, etc.
• Assume responsibility for managing each attorney’s portfolio of unbilled time/costs, providing status reports to management and attorneys as needed.
• Conduct regular unbilled and A/R balances maintenance to provide accurate inventory reports.
• Provide billing/payment histories and conduct research should a question arise.
• Assist with Finance questions and documentation relating to Trust transactions.
• Assume additional responsibilities as requested.
• This role requires 60% in office presence; remote work is permissible 40% of the time.

• Associate or bachelor’s degree preferred.
• 3-5+ years billing experience in a professional services environment. Elite 3E or other relevant billing software experience preferred.
• Possess excellent written and verbal communication skills.
• Strong organizational and administrative skills.
• Attention to detail and ability to execute through to completion.
• Creative problem-solving skills, reasoning ability and logical thought process.
• Ability to work under pressure, prioritize competing demands and meet various deadlines.
• Demonstrated ability to professionally interact and collaborate with colleagues at all levels.
• Ability to work independently and as part of a team.
• Outstanding sense of customer service.
• Ability to handle confidential matters with discretion.
• Must be self-motivated to produce quality work.
• Excellent computer skills, including proficiency in Microsoft Office 365 (Word, Outlook, Excel, PowerPoint, etc.).
• Ability to quickly get up to speed and master new applications and software is critical.
• Flexibility to work overtime when necessary.