Administrative Assistant

THE POSITION

Are you ready to take the next step in your career where you can showcase your strong administrative talents? The Department of State is eager to welcome an ambitious and detail‑oriented Administrative Assistant 2 to join our team. This is an exciting opportunity to provide administrative staff support within the Business Licensing Section where you assist with coordination of the work performed in processing applications for the business professions.

If you are an organized and innovative professional who excels in administrative work, we want to hear from you!

As an Administrative Assistant 2, you will be responsible for supervising Licensing Certification Evaluators (LCEs) who evaluate applicants applying for licensure by endorsement, including evaluating credentials of internationally educated applicants, and Clerical Assistant 3s (CA3s) who review applications for initial licensure/certification or renewal/reactivation of a lapsed or inactive license. This position coordinates the activities within the phone system and suggests modifications to the menu prompts and scripting.

You will be expected to keep apprised of ongoing changes in statutes, regulations, and policy and prepare written reports as needed.

• Organize, assign, and evaluate complicated work performed by clerical staff engaged in processing applications in accordance with laws and regulations
• Conduct meetings with staff to review workflow and productivity
• Review, analyze, and develop office policies and operating procedures
• Collaborate with the Administrative Officer 2 regarding staffing needs and evaluate new policies and procedures
• Act as the primary resource for the Board‑related information

Interested in learning more? Additional details regarding this position can be found in the position description.

• Full‑time employment
• Work hours are 8:30 AM to 5:00 PM, Monday—Friday, with 60‑minute lunch.
• Work schedule is negotiable.
• Telework:
  You may have the opportunity to work from home (telework) part‑time up to 50% after successful completion of probationary period. In order to telework, you must have a securely configured high‑speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
  
  The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:
  In some cases, the starting salary may be non‑negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

• One year of experience as a staff assistant to an administrative officer or as a technician in a staff service of a large organization; and such training as may have been gained through graduation from a four‑year college or university; or
• Any equivalent combination of experience and training.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will…