Private Client Account Coordinator - Northeast Region; Hybrid or Remote

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The Account Coordinator is a support role, requiring the team member to assist the Account Executives from various NFP offices across an assigned geography. The individual provides administrative and processing support for client accounts having insurance with various insurance carriers. While in this role, the Account Coordinator is beginning to have client contact, via more senior team members. They may join meetings and client calls but will be responsible for listening, taking notes and providing follow‑up to the team.

In this role, the Account Coordinator will begin to learn the functions of the Account Executive and continue to expand upon their industry knowledge through special projects as directed by senior team members.

This role is open to a hybrid or fully remote work arrangement. When working from home, employees must maintain a private and secure workspace to protect company equipment and correspondence, have reliable high‑speed internet, remain present and responsive online, and minimize personal interruptions during the workday.

The standard work schedule for this position is Monday through Friday, 8:00 AM to 5:00 PM.

• Assist a team of Account Executives with daily or routine responsibilities in processing endorsements, creating evidence of insurance and automobile identification cards
• Will liaise with external carriers and escrow companies
• Inputs changes (such as renewals) and files various items electronically in EPIC document management system
• Follow up with the insurance companies for outstanding policy endorsements, etc.
• Prepares I.D. cards, evidence of insurance, applications, binders and cancellations under the direction of Account Manager or Account Executive
• Maintains suspense file both electronic and manual for various correspondence and endorsements
• Processes premium and non‑premium endorsements
• Will assist on various projects as needed and assigned by Department Manager
• Develops, maintains, and demonstrates working knowledge with our numerous carriers including their websites
• Creates and maintains client files in the agency management system in accordance with office workflow and procedures
• Work with other departments to ensure data integrity

• Ideal candidates will have 2+ years of administration/operations and customer service experience
• Experience in P&C insurance, especially Private Client Group coverage is highly desired
• HS Diploma or GED required: additional education/training preferred
• Experience in insurance and EPIC software is desired
• Proficiency in Outlook, Word and Excel
• Good written and verbal communication skills
• Self‑confident to make sound independent decisions
• Ability to successfully interact with a variety of stakeholders
• Team player, adaptive to mentoring and continual learning
• Solid analytical and problem‑solving skills
• Strong emphasis on attention to detail
• Strong priority management skills
• To support hybrid/remote work, candidates must have access to a reliable, confidential, and interruption‑free workspace, along with a stable high‑speed internet connection

• P&C License is not required upon hire but will be required within six months of hire

We’re proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our People First culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $32,000 – $47,000.

The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.

NFP is an inclusive Equal Employment Opportunity employer.