Field Service Coordinator

Benefits:

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Wellness resources

THE COMPANY:

TELCLOUD is a fast-growing technology company and a leading provider of wireless solutions. We pride ourselves on delivering high-quality solutions that meet the evolving needs of our clients. We are looking for talented and experienced individuals to join our team.

JOB SUMMARY:

We are seeking a proactive and organized Field Service Coordinator (FSC) to join our dynamic team. The FSC is a key operational role responsible for managing communications, scheduling, and installation coordination. In this vital role, you will serve as a point of contact for field services, providing essential coordination and logistical support to ensure seamless communication and efficient workflow across multiple locations.

Your energetic approach and attention to detail will help facilitate smooth field installations, support team coordination, and enhance overall service delivery. This position offers an exciting opportunity to develop your skills in a customer-focused environment. It is ideal for someone who thrives in a fast-paced environment and understands the importance of efficient installation processes.

DUTIES / RESPONSIBILITIES:

Act as the main liaison between technician dispatch teams, clients, and office staff, ensuring clear communication and timely information flow

Managing Technicians and Technician Dispatch Companies to efficiently and correctly complete POTs Replacement Installations and Surveys

Handle incoming calls with professionalism and courtesy, providing excellent customer service and information to clients

Maintain accurate records through data entry, filing, and document proofreading

Update and manage Service Calls within our proprietary portal

Communicate changes and answer questions from clients, technicians, and coworkers daily

Update job logs, schedules, and daily work plans

Track technician assignments and job progress

Utilize computer skills such as Microsoft Office, Google Workspace, and Adobe for various administrative functions

Assist Partners with Self-installations

Conduct Virtual Site Surveys with clients to facilitate efficient and successful installations.

Assist Project Management teams with large installation projects

GENERAL

SKILLS:

Strong organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment

Excellent phone etiquette and customer service skills

Computer literacy and proficiency with Microsoft Office Suite (Word, Excel, Outlook), Google Workspace tools, and Adobe

Clerical experience in data entry, filing, proofreading, and general administrative support

Exceptional time management and multitasking skills

Ability to work efficiently and independently

Critical thinking to resolve issues efficiently and quickly

ADDITIONAL PREFERRED SKILLS

Experience with Plain Old Telephone Service (POTS) systems is highly desired

Experience in Telecommunications, IT, or Technology

Experience with work location coordination

Basic knowledge of Technology Networking, POTs, or POTs replacement installations

Join our team as a Field Services Coordinator and be part of a fast-growing technology company where your organizational talent and commitment to outstanding service will make a meaningful impact every day.

WORKDAYS & SCHEDULES:

Monday – Friday

A Shift: 6:00 am – 2:30 pm PST

B Shift: 8:30 am – 5:00 pm PST

WORK LOCATION:

Remote

CLASSIFICATION & COMPENSATION:

Position Classification:
Full-time

Compensation Range: $18 - $20 /hour

BENEFITS:

Comprehensive health benefits coverage (eligible first month after the hiring month)

Generous company Paid Time Off (PTO) policy

Robust company Holiday schedule

Opportunity for growth and development within the company

REPORTING STRUCTURE:

This position reports directly to the Field Service Manager

NOTES:

Management retains the discretion to add or modify the duties of this position at any time.

TELCLOUD IS AN EQUAL OPPORTUNITY EMPLOYER

This is a remote position.