Junior Client Services Associate

• Facilities USA and its sister company Guard Services USA has great benefits and opportunities for advancement.
• We are emerging leaders providing facilities management services and security staffing in the real estate industry. We are growing fast and seeking only the best to help build our future.
• Our market is primarily in retail, but we are expanding into residential, commercial, events, industrial, and more. Based at Grand Central Station with a staff of 25, we plan to double or triple in 3–5 years and need exceptional people to help make this happen.

• Able to process a large amount of work quickly
• Can work with minimal supervision
• Strong time-management
• High tolerance for repetitive tasks
• Has an associate's degree or higher

• $55,120 per year plus profit sharing plus and all additional benefits brings total compensation close to or above $80,000 per year.
• Monthly Metro Card,
• After 3 months: full major medical, 401(k) with 5% matching, generous vacation.
• Profit sharing brings total compensation close to or above $80,000 per year.

• Monitor your email inboxes.
  Answer incoming phone calls. Immediately acknowledge all client, prospect, and affiliate messages.
  Log all guard requests. Request rates/availability from local affiliates; search for new local firms as needed.
  Track affiliate responses and log quotes. Quote clients and request approval to proceed.
  Follow up on all quotes until accepted or declined. If accepted, generate a work order, notify affiliate, and send work order.
  Notify clients when requests are staffed

• For temporary shifts: obtain guard name and cell by 3 PM same day; escalated if not received.
  For recurring shifts: obtain guard name and number at least a week in advance

• Check in all guards.
  Monitor dispatch reports; if a guard does not clock in, contact the site and guard. Request affiliate to send a replacement if needed.
  Keep client contacts updated until guard is onsite or confirmed unavailable

• Track down signed work orders.
  Periodically review Affiliate Partner COI/License report and secure current documents

• Periodically check in with site managers for feedback
• Monitor email inboxes.
  Answer incoming phone calls. Immediately acknowledge all messages.
  Log all customer service requests and verify information. Notify the site’s hauler of issues/requests.
  Keep site manager and HQ contact updated until resolved. Coordinate with billing manager regarding excessive charges.
  Shop out client sites 3 months before contract renewals. After renewal, send and collect signed award letters from haulers
• Schedule preventative maintenance inspections a month in advance.
  Verify PMs occurred by the last week of the month. Resolve client requests by hiring affiliates or obtaining quotes.
  Provide daily updates on open non-PM requests

• Verify monthly preventative inspections.
  Resolve client requests and schedule needed service
• Provide daily updates on open non-PM requests. Close out tickets in internal and client systems. Affiliate Management (Pest Control)
• Track down signed work orders. Periodically review Affiliate Partner COI/License report and secure current documents. Quality Control (Pest Control Only). Periodically check in with site managers for service feedback

• $55,120 per year, monthly Metro Card, all paid major holidays
• After 3 months: full major medical, 401(k) with 5% matching, generous vacation
• Profit sharing brings total compensation close to or above $80,000
• 401(k) with 5% match
• Full health insurance after 3 months
• Paid time off (vacation, personal/sick days, federal holidays)
• $136 OMNY Monthly ($1,632 per year) transportation credit also can be used for any other monthly transportation expense work or non work related.

Full-time

• 8-hour shift (NOT remote)
• Monday–Friday
• No nights

• Profit sharing

In person, Grand Central Station area, Manhattan. THIS IS NOT A WORK FROM HOME POSITION.