Job Description & How to Apply Below
Remote Work-at-Home
JOB TYPE
Full-Time
POSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are seeking a highly organized and detail-oriented Virtual Assistant to join our remote team. The virtual assistant's primary responsibility is to be organized, prioritize tasks, complete tasks efficiently, and support the Executive Assistant.
The ideal candidate should have an excellent command of the English language, a strong work ethic, and prior administrative experience. Ultimately, you should be able to handle administrative projects and deliver high-quality work under minimum supervision.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES
The successful candidate will be enthusiastic, confident, and flexible. They should be able to demonstrate good organizational skills, including the ability to multi-task, prioritize work under pressure, and complete tasks within deadlines.
Key Responsibilities:
* Perform a variety of administrative duties
* Accurately and efficiently capture and input various forms of information into the company database
* Keep all filing systems up to date
* Provide support in a team-based environment
* Communicate effectively with stakeholders
* Respond to emails and phone calls
* Schedule meetings
* Book travel and accommodations
* Manage a contact list
* Prepare customer spreadsheets and keep online records
* Create presentations as assigned
* Meet team productivity and accuracy standards
* Ensure confidentiality while handling sensitive information
* Follow policies, procedures, and assigned workflows set by department leadership
* Perform other administrative tasks and duties as needed
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated and dedicated.
* Proven experience as a Virtual Assistant or Office Admin Assistant (within a BPO preferred)
* Knowledge of office management systems and procedures
* Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
* Excellent time management skills and the ability to prioritize work.
* Attention to detail and problem-solving skills.
* Excellent written and verbal communication skills
* Strong organizational skills with the ability to multi-task
* Have a wired, high-speed internet connection (Download speed of 20
Mbps+)
* Ability to type swiftly and accurately (20+ words a minute)
CONDITIONS OF EMPLOYMENT
All MCI Locations
* Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
* Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
* Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to…
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