Virtual Assistant

Remote Work-at-Home
Full‑Time

MCI is a rapidly growing tech‑enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud solutions across healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

We are seeking a highly organized and detail‑oriented Virtual Assistant to join our remote team. The virtual assistant’s primary responsibility is to support the Executive Assistant by prioritizing tasks, completing them efficiently, and ensuring smooth day‑to‑day operations.

• Perform a variety of administrative duties
• Accurately capture and input information into the company database
• Maintain filing systems and online records
• Provide support in a team‑based environment
• Communicate effectively with stakeholders
• Respond to emails and phone calls
• Schedule meetings and book travel & accommodations
• Manage a contact list and prepare customer spreadsheets
• Create presentations as assigned
• Meet team productivity and accuracy standards
• Ensure confidentiality while handling sensitive information
• Follow policies, procedures, and workflows set by leadership
• Perform additional administrative tasks as needed

• Proven experience as a Virtual Assistant or Office Administrator (BPO experience preferred)
• Knowledge of office management systems and procedures
• Proficiency in MS Office (Excel & PowerPoint)
• Excellent time‑management, prioritization, and organizational skills
• Attention to detail and strong problem‑solving abilities
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi‑task
• High‑speed wired internet connection (download 20 Mbps+)
• Typing speed 20+ words per minute

• Must be authorized to work in the country where the job is based

• Must submit to a Level II background and/or security investigation with a fingerprint (job offers contingent on results)
• Must submit to drug screening (job offers contingent on results)

• Paid Time Off and paid holidays
• Incentives & rewards (daily, weekly, monthly contests with cash bonuses and prizes)
• Health benefits:
  
  medical, dental, vision (full‑time employees after 60 days; all employees after 30 days)
• Retirement savings programs where available
• Disability and life insurance options
• Accident and critical illness supplemental insurance
• Career growth through internal promotions
• Paid training opportunities
• Fun, engaging work environment with a team‑oriented culture
• Casual dress code

This job operates in a professional office environment. While performing the duties, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks;

reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Equal Opportunity

MCI embraces differences and believes diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. MCI will not tolerate discrimination or harassment based on any protected characteristic. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.