Remote Collection Coordinator Texas

Remote Collection Coordinator – Remote (Plano, TX based company)

Plano, TX‑based company is currently looking for a remote Collection Coordinator. The Collection Coordinator supports the Collections Team by managing account administration, coordinating with attorneys, and ensuring compliance with internal processes. This role plays a critical part in maintaining accurate account records, supporting workflow efficiency, and ensuring timely follow‑up on collection matters.

This position is primarily administrative with 0–25% phone responsibilities
, depending on workflow needs. The ideal candidate is detail‑oriented, highly organized, and comfortable managing multiple tasks in a fast‑paced environment.

• Coordinate with attorneys regarding account status, documentation, and follow‑up actions
• Manage account administration, ensuring records are accurate and up to date
• Review accounts for completeness and compliance with internal standards
• Support auditing efforts and assist with compliance‑related documentation
• Monitor and manage shared email inboxes and workflow queues
• Track deadlines and ensure timely processing of collection‑related activities
• Identify discrepancies and escalate issues as needed
• Maintain clear, professional communication with internal teams and external partners
• Handle limited outbound or inbound phone communication as required (0–25%)
• Support process improvements to enhance team efficiency
• Strong attention to detail
• Excellent organizational and time‑management skills
• Ability to manage multiple priorities simultaneously
• Professional written and verbal communication skills
• Ability to work independently with minimal supervision
• Strong problem‑solving and analytical skills
• Service‑oriented mindset
• Ability to follow structured processes and maintain confidentiality

• Client‑specific collections and case management systems
• Internal workflow and ticketing platforms
• Email and shared inbox management tools
• Microsoft Office or Google Workspace (as required by client)

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Other skills as required

• Licensed OS

• 5 Mbps or higher Internet (hardwired / not Wi‑Fi). If you don’t have 5 Mbps then you must agree if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back‑ups in case of power or Telco interruptions
• Good headset and webcam (preferably noise‑canceling headset)