Operations Support Specialist, Administrative​/Clerical

Scope:

The Operations Support Specialist role is primarily responsible for administrative duties including Group configuration, special projects, and operations related support functions.

• Maintain an understanding of Med Watch products and services, and objectives.
• Resource for team setting up New Groups.
• Review New Group setups in Med Watch system with efficiency and accuracy.
• Understand and facilitate group renewals.
• Assist in preparation and distribution of fee schedules.
• Audit monthly renewals for accuracy, and timely distribution.
• Special Projects
• Communicate with clients and internal staff via telephonic and email communications.
• Resource for accounting assisting in resolving outstanding invoice issues.
• Work in a team environment to knowledge share and follow standard processes.
• Maintain an understanding of standard Med Watch reporting.
• Provides additional administrative support to the organization for various tasks and projects.
• Provide support to other areas of the Company as requested or assigned.

• Proficient in Microsoft office applications;
  Word, Excel, Outlook, and Teams
• Ability to learn and utilize internal applications.
• Strong interpersonal communication skills.
• Awareness of internal and external customer needs.
• Knowledge of insurance, self-funded, and stop loss industry.
• Self-motivated, and ability to see projects through to execution.
• Strong trouble shooting and problem-solving skills.
• Bilingual;
  English and Spanish a plus.

Some college or higher education preferred, but not required.

Minimum of 1 year of experience in customer service role.

The pay rate for this position is $17.50 - $21.00 hourly.

This position is in a typical office/home office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment.

We are an Equal Opportunity Employer including disability/veterans.