Remote Collections Assistant

Remote Collections Assistant! required for a company based in New York!

Brooklyn, NY- based company is currently in need of a remote Collections Assistant! This position supports the Operations team by managing billing, invoicing, and account collections with accuracy and professionalism. This role plays a key part in maintaining healthy cash flow by ensuring invoices are accurate, payments are tracked, and outstanding balances are followed up on consistently.

This is a fast-paced, phone-heavy position, with 75–100% of each shift spent on collection calls. The ideal candidate is confident, organized, detail-oriented, and comfortable communicating directly and professionally with clients.

Key Responsibilities

• Conduct high-volume outbound collection calls to follow up on outstanding balances
• Communicate professionally with clients regarding payment status and billing questions
• Generate and send invoices accurately and on time
• Enter and maintain accurate financial records in Quick Books
• Track payment activity and update account notes consistently
• Investigate and resolve billing discrepancies
• Collaborate with the Operations team to address account concerns
• Maintain organized documentation of collection efforts and payment history
• Strong attention to detail
• Strong aptitude for numbers and financial accuracy
• Confident and professional communication skills
• Excellent English speaking and writing skills
• Comfortable spending extended time on the phone
• Organized and able to manage multiple accounts at once
• Persistent yet respectful follow‑up skills
• Not afraid to ask questions and clarify discrepancies
• Ability to work independently while contributing to a team

Tools & Technologies

• Quick Books

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Other skills as required

Software requirement:

– Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise‑canceling headset)