Administrative Assistant - Hybrid

ISYS currently has an Administrative Assistant / Quality Review Specialist opening in our Brea office.

• Potential hybrid work from home and potential for pay increase after 3 - 6 month training period

Full‑Time, Non‑Exempt: $21 - $22 per hour

• Timely review and processing of electronic reports/documentation within the "A" and "D" queues.
• Attentive electronic review of report submissions in the “A” queue which includes a review of case note entries and narrative fields within the reports utilizing the appropriate checklist.
• Carefully collate reports with related invoices, then upload invoices, reports, and enclosures into ISYS’ database and send the final product to the customer utilizing the appropriate checklist.
• Courteously correspond with ISYS case managers and supervisors by email and/or telephone to discuss reports and obtain any additional information that may be necessary to ensure the accuracy of any reports.
• Proactively monitor the general email account and address inquiries or direct them to the appropriate party.
• Ensure clarity and compliance with customer requirements.
• Complete all functions in a professional manner consistent with ISYS’ Brand/Values and standards of quality and protocols.

A benefits package with tax‑deferred retirement program, a flexible schedule, medical, dental, and vision insurance, ancillary supplement health plans, long‑term disability insurance, and employee assistance program. Rest and relaxation are important, so PTO (vacation) is accrued monthly.

• Outstanding computer knowledge, skills, and experience.
• Meticulous attention to detail while performing repetitive tasks.
• Strong reading and writing with an excellent understanding of the English language, grammar, and punctuation.
• Initiative to ask questions when uncertain or unclear.
• Ability and willingness to maintain professional relationships with customers and colleagues.

• High School Diploma

• Minimum 1 year of relevant office experience
• College Education
• Previous medical or medical terminology experience

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