Remote Executive Assistant

Location: Remote (Eastern Time Zone strongly preferred)

Hours: 10–15 hours/week (potential to grow)

Compensation: $28–$30/hour

Type: Part-Time, 1099 Contract

Reports To: Carlyn Lawson, COO

US-BASED CANDIDATES ONLY

This search is conducted by Systems to Scale on behalf of Ty Boyd Inc.

Ty Boyd Inc has been a leading name in communication and leadership training for decades. Based in Charlotte, NC, our programs genuinely transform how people communicate, lead, and connect. We're small enough that everyone matters, but established enough to carry a strong national reputation. We're in an exciting growth phase and looking for the right person to help build the operational foundation for what's next.

Our culture is warm but professional. We care deeply about client relationships and the quality of our programs. Details matter. Going the extra mile is the standard, not the exception.

• Others-Focused
• Humbly Confident
• Kind & Respectful
• Strives for Excellence
• Honesty & Integrity
• Legacy Matters

Our COO is wearing too many operational hats. As we grow, she needs a detail-oriented, tech-savvy EA to take ownership of the day-to-day systems so she can focus on business development, client relationships, and teaching. This role is the backbone of our operations.

• Send templated onboarding emails (contracts, facilitator introductions, logistics coordination)
• Follow up on unsigned contracts, unpaid deposits, and incomplete forms
• Send pre‑session reminder emails and coordinate handoffs to the logistics team
• Manage the  inbox and route communications appropriately
• Provide a white‑glove client experience in every interaction

• Track and update deal stages across all service lines
• Maintain accurate records for individual enrollment, corporate enrollment, and one‑day sessions
• Add new program dates and ensure data integrity
• Support Pipe Drive automation monitoring and troubleshooting

• Manage the COO's calendar, including scheduling client calls, internal meetings, and program events
• Coordinate scheduling across clients, facilitators, and internal team
• Create calendar invites for upcoming sessions and coordinate availability

• Send deposit and final course fee invoices via Quick Books
• Follow up on unpaid invoices and approaching due dates
• Navigate corporate payment portals for larger clients (training provided)
• Note:
  
  Full bookkeeping is handled by a separate bookkeeper
• Request facilitator availability for upcoming programs
• Track blackout dates and manage scheduling logistics
• Send facilitator‑related communications and reminders
• Coordinate post‑session debrief forms and follow‑up

• Ensure Pipe Drive records are updated post‑session (tagging, stage updates)
• Coordinate certificate and Linked In badge distribution

You'll be involved in something every business day, even if just for an hour or two. This is not a "batch your hours on Monday" position. As the business grows and trust is established, there is real potential for this role to expand in both hours and scope.

• Experience with CRM systems (Pipe Drive experience strongly preferred)
• Proficiency with Quick Books or similar invoicing platforms
• Comfort with Docu Sign or similar e‑signature tools
• Strong written communication skills with attention to tone and professionalism
• Highly detail‑oriented with a track record of accuracy
• Tech‑savvy with the ability to quickly learn new tools and troubleshoot independently
• Experience supporting executives or managing business operations remotely
• Reliable daily availability during Eastern business hours

• Experience with Microsoft Teams
• Familiarity with design tools for workbook or materials updates
• Experience with form builders and scheduling tools
• Small business or entrepreneurial environment experience

• ✓ Love creating systems and making things run smoothly
• ✓ Get satisfaction from a clean inbox and an up‑to‑date CRM
• ✓ Value relationships and understand that how you communicate matters
• ✓ Can balance warmth…