Client Service Coordinator

Posted 3 days ago

Description

Location
:
Altoona, PA
- Hybrid

Redefin

ED School Advancement is seeking a highly organized, detail-oriented professional to serve as an Assistant Relationship Manager, supporting a Relationship Manager in the management and growth of a portfolio of partner schools.

This role is designed for someone who thrives in a fast-paced, collaborative environment and enjoys supporting both internal teams and external partners.

The Assistant Relationship Manager (Client Service Coordinator) plays a key support role in helping schools move through Redefin

ED’s 4-step FUNDamentals process by assisting with communication, coordination, outreach, and follow-through. You will work directly alongside a Relationship Manager who oversees a book of business of approximately 35 to 50 schools and report to a Regional Market Manager.

This is a strong entry to mid-level opportunity for someone looking to grow within a mission-driven organization focused on expanding access to financial aid and tax credit scholarship programs.

All team members at Redefin

ED are expected to model and reinforce our core values:

• Positivity in communication, teamwork, and problem-solving
• Resourcefulness in supporting schools and internal partners
• Mutual Respect across teams, partners, and school communities
• Innovation in execution and continuous improvement

These principles guide how we serve schools and support one another.

• Provide day-to-day support to a Relationship Manager overseeing 35 to 50 partner schools
• Assist with scheduling, coordination, and preparation for school meetings and presentations
• Help maintain consistent communication with school partners through email and phone
• Support follow-up efforts to ensure schools stay on track within the FUNDamentals process

• Assist in preparing materials, resources, and documentation used to guide schools through Redefin
  
  ED’s 4-step FUNDamentals process
• Help track school engagement, participation, and progress
• Maintain accurate notes and updates within Salesforce CRM systems
• Support implementation efforts that help schools grow financial aid programs and increase tax credit participation

• Assist with the coordination of community education initiatives led by the Relationship Manager
• Support preparation for virtual and in-person presentations
• Help conduct outreach through email and phone to support school engagement efforts
• Provide logistical and administrative support for events, presentations, and school communications
• Work closely with the Relationship Manager to ensure strong organization, follow-through, and communication across the school portfolio
• Report to a Regional Market Manager and collaborate with internal support teams
• Help ensure consistency in processes, documentation, and reporting

• Maintain accurate and timely CRM updates, notes, and reporting
• Assist with tracking key performance indicators related to school engagement and outreach
• Help manage timelines, task lists, and internal coordination

• 2+ years of experience in administrative support, client services, education support, nonprofit work, or a coordination role preferred
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Comfortable communicating with school leaders and community members via email and phone
• Detail-oriented with the ability to manage multiple tasks at once
• Positive attitude, team-first mindset, and willingness to learn
• Alignment with Redefin
  
  ED’s mission and culture

• Hybrid role combining remote work with occasional in-person team engagement
• Travel required approximately 1 day per month for team meetings or events

• $45,000-$55,000 starting salary based on experience with an incentive plan
• Annual performance-based compensation review
• Clear advancement pathway into Relationship Manager and other growth roles

Qualified candidates are invited to submit a resume and cover letter highlighting their experience in coordination,…