Trip Development Assistant

About the role

The Trip Development Assistant plays a key role within several Trip Development teams, supporting the successful research, development, and launch of new trips. This role partners closely with TD Directors and Program Managers while collaborating across Hotel Operations, Yield Operations, Sales, and Marketing to help ensure projects stay on track and milestones are met. The role serves as a central operational resource for the department, supporting go‑to‑market processes, coordinating research and administrative tasks, maintaining calendars and documentation, and supporting cross‑functional initiatives tied to new trip launches.

The ideal candidate is proactive, resourceful, comfortable working both independently and as part of a team, brings strong time management, clear communication skills, and a thoughtful, solutions‑oriented mindset to create structure, drive efficiency, and support high‑quality execution across the Trip Development team.

• Support the New Trips team on go‑to‑market tasks by ensuring all trip content inputs are accurate and complete to meet key deadlines
• Administrative support for new trip research and scheduling
• Project work, audits and periodic reporting, as needed
• Schedule and support Trip Development department meetings, including setup, logistical support and note‑taking for department meetings and events
• Manage TD team Outlook calendars to ensure all events and due dates are reflected and communicated
• Support New Hotel Assistance team with annual processes such as vendor gift planning, vendor visits and webinars
• Support New Hotel Assistance team in maintaining memberships, subscriptions and process documentation around industry events
• Support TD Directors and Managers with general administrative assistance and special projects as needed

• Very strong attention to detail and follow‑through – a track record of completing tasks in a timely manner accurately, thoughtfully and thoroughly
• Tenacity and critical thinking – demonstrated ability to engage, dig deep and wide to solve issues and provide proactive support
• Strong communicator – clear, concise, and professional communication to stakeholders
• Efficient and organized time manager – able to juggle tasks and handle the pressure of meeting multiple and sometimes competing deadlines
• Quick learner – able to quickly develop a thorough understanding of Backroads, including systems, guidelines, and terminology
• Proven ability to work independently, with a team, and comfortable with ambiguity – able to collaborate across internal teams and work on projects without significant support or structure
• Problem‑solver – action‑oriented self‑starter eager to apply critical thinking to diagnose inefficiencies and recommend solutions to complex challenges
• Credible – ability to quickly develop a thorough understanding of Backroads business to establish trust and credibility as a reliable resource
• Personable and professional – ability to establish and nurture highly effective relationships with colleagues and key stakeholders at all levels within the organization to support and advance project goals and objectives
• Proficient in Microsoft Office Suite, advanced Excel skills
• Experience with Jira preferred, not required

On‑site, Berkeley, CA – 4 days in‑office, 1 day work from home

The Trip Development department plays a critical role within Backroads, supporting trip design & development. The team ensures the highest level of quality is always upheld to deliver exceptional guest experiences. The department is comprised of teams based in Berkeley, CA, Utrecht, NL, and a global field‑based team. The New Trip Pipeline (NTP) team is part of our greater Trip Development department, responsible for managing the development and go‑to‑market workflows for new and redesigned trips at Backroads, and plays a key role in content and support for these efforts to provide the best guest experience possible.

At Backroads we’re passionate about connecting our guests with many of the most beautiful places in the world. We use our four‑plus decades of expertise…