Field Support Specialist; On-Call Boulder, Colorado

Job Title: Field Support Specialist (On-Call)

Reports To: Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership.

The Field Support Specialist/Mailroom Specialist provides exceptional office and mail services in a floating capacity for positions where regular employees normally work but are out of the office, or if particular projects require additional coverage. The role ranges from assisting mail, reception, hospitality, facilities, and copy/print, or similar office services functions. This position is based out of a specific client “home office” and is sent to different client sites at short notice as needed.

Flexibility and adaptability are keys to success for this position.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

• Provides 5‑star customer service to all employees (in all forms of communication).
• Answers all calls and provides an exceptional customer service experience for all incoming/outgoing visitors.
• Assists with light facilities duties, such as opening troubleshooting tickets, ordering supplies, and stocking kitchens/service areas.
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail/packages to company personnel.
• Assists with office moves.
• Assists with copy/print orders and monitors equipment for satisfactory functionality.
• May be asked to help set up or take down conference rooms for meetings/events.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains backup and provides guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides reception or concierge (front of office) coverage as needed.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Knowledge and understanding of shipping/receiving procedures.
• Ability to work independently and complete projects.
• Determines packing methods, validates packing slips for accuracy of incoming and outgoing materials.
• Ability to work a flexible schedule and hours.

• High School Diploma (or equivalent) required.
• 6+ months prior work experience preferred.
• Ability to work assigned work hours determined by the manager.
• Excellent organizational and time‑management skills.
• Analytical abilities and aptitude in problem‑solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer‑based systems required.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

• Approximately 50% of the time this position requires the following physical demands.
• Fine and/or gross motor skills, including the ability to grasp, lift, and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to lift or move 40 lbs or greater frequently.

• Travel is an essential part of the Field Services Specialist role and it is mandatory to have access to a reliable means of transportation.
• Assignments can include traveling from one SPS site to another SPS site after your arrival to your “home” location as required by business need.
• Travel distance will be predominately within the FSS’s assigned region.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are…