Call Center Representative; Hybrid & Stipend

No legal experience? No problem! We provide on the job training!

This exciting opportunity is also remote work eligible on a Hybrid basis! To learn more about our robust Remote Work Program .

The Clerk of the Circuit Court & Comptroller's office is seeking an enthusiastic, people-focused individual to join our dynamic Customer Services team as a Call Center Representative. If you enjoy helping others, solving problems, and staying sharp in a lively, fast-paced environment, this is a place where you can shine, whether you’ve worked in a call center before or you’re exploring something completely new.

A Call Center Representative plays an essential role in our court operations team, handling moderately complex to advanced clerical work that supports the functions of the Clerk of the Circuit Court & Comptroller. You’ll be the first point of contact for callers seeking information about Jury Duty, court dates, traffic matters, felony and family law cases, and even civil lawsuits. No legal background is required.

We provide comprehensive training to help you build confidence, grow your skills, and launch a meaningful career with us.

This position is eligible for a two dollar per hour stipend which has already been added to the salary advertised. The two dollar per hour stipend will be awarded upon completion of one year of service in this role. The stipend will no longer apply should the employee transfer out of this position.

Why join our Clerk family? Because our Clerk family is our top priority! Total Compensation packages include:

• Generous paid time off and 17 paid holidays – yes you read that right!
• Superior health care plans with lower costs to you
• Retirement choices through the Florida Retirement System and deferred compensation plan
• Award-Winning Wellness Program that gives employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle
• Tuition Reimbursement
• Qualifying employer for Public Service Loan Forgiveness

At the Clerk of the Circuit Court & Comptroller’s Office you can:

• Work with a purpose
• Give back to the community
• Be part of a family
• Build your skills
• Pursue career advancement opportunities
• Reach your professional and personal goals

• Answering incoming calls promptly and professionally.
• Providing accurate and timely information to the public.
• Handling a high volume of calls while maintaining quality service.
• Collaborating with team members to address complex issues.
• Maintaining a positive and customer focused attitude.

High school diploma (or GED), supplemented by three (3) years of recent and relevant experience that demonstrates the ability to accurately apply acute attention to detail in maintenance of detailed data, preferably in an automated systems environment, or an equivalent combination of education, training and experience. Some vocational or college courses preferred. Once qualified, deputization may be required to perform the assigned functions.

Excellent communication skills.

Eagerness to learn and adapt.

Team player with a positive attitude.

Note: Vacancy postings may be cancelled at any time based on business needs. Applicants who have applied will be notified of cancellations. Applicants who have applied will be notified of cancellations. Applicants with a disability who require accommodation within the application/interview process should direct a request in advance to human resources at  or .

The Clerk of the Circuit Court & Comptroller is an Equal Opportunity Employer and a Drug-Free Workplace. Depending on the position, candidates are subject to drug screening, a physical and a background check as a condition of employment. Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and that certain service members may be eligible to receive waivers for postsecondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled.

Pursuant to Florida Statute 295, Section 09 (b) and (c), Veterans’ Preference promotion preference shall apply to a person who was…