Client Scheduling Coordinator; ABA

Position: Client Scheduling Coordinator (ABA)
# Client Scheduling Coordinator (ABA)20.00 - 28.00, ,
** Client Scheduling Coordinator
***
* Job Title:

** Client Scheduling Coordinator
*
* Reports to:

** Operations Market Manager
*
* Location:

** Remote
* * Job Type:
** Full-time, Hourly-non-exempt
** Compensation:**$20.00-$28.00

We're seeking a detail-oriented and solutions-driven
** Client Scheduling Coordinator
** to join our high-performing operations team. In this role, you'll play a vital part in ensuring clients receive timely ABA therapy by coordinating schedules, optimizing clinical team utilization, and supporting seamless communication between families, clinicians, and staff. If you thrive in a fast-paced, mission-driven environment, have a knack for logistics and communication, and are passionate about making a difference in the lives of children and families, we'd love to meet you.
** Outcome Measures
*** Schedule 120% of office budgeted direct intervention hours each month.
* Maintain 100% error-free scheduling, ensuring all appointments are scheduled correctly and team members can convert their appointments without issues.
* Ensure 100% utilization of available team members based on their status and availability, optimizing team members to meet scheduling needs and maximize efficiency.
* Limit team member overtime to no more than 5% of total scheduled hours each month, ensuring no team member is consistently scheduled for long-term overtime, and balancing caseloads.
* Ensure 100% of scheduled sessions comply with SSG policies and funding source requirements, including staff certifications, qualifications, and service specifications.
** Role-Based Competencies**
* ** Attentional to detail:
** Does not let important details slip through the cracks.
* ** Communication:
** Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including emails.
* ** Efficiency:
** Able to produce significant output with minimal wasted effort.
* ** Open to criticism and ideas:
** Often solicits feedback and reacts calmly to criticism.
* ** Aggressiveness:
** Moves quickly and takes a forceful stand without being overly abrasive.
* ** Organization and planning:
** Plans, organizes, and schedules, and budgets in an efficient, productive manner.
** CAS Cultural Competencies**
* ** Fast paced and data driven:
** We treat speed as a competitive advantage. We use data, but we don't get stuck in it. We make decisions and move on to the next obstacle.
* ** Persistence:
** We demonstrate tenacity and are willing to go the distance to finish the job.
* Follow-through on commitments:
We live up to verbal and written agreements, always.
* ** Enthusiasm:
** We exhibit passion and excitement for our work. We maintain a 'can-do' attitude.
* ** Flexibility/adaptability:
** We adapt quickly to changing priorities and conditions. We cope effectively with complexity and change.
* ** Teamwork & customer service:
** We like working together. We reach out to peers and cooperate with supervisors to establish collaborative working relationships. We do our work with a focus on customer service, recognizing that 'customers' includes our clients and their families, our frontline team members and candidates, and our community
** Responsibilities
* ** Schedule ABA sessions for clients using the Scheduling Platform
* Update the Scheduling Platform daily with changes and new information
* Create and update schedules within the Scheduling Platform
* Communicate scheduling updates effectively with Regional Clinical Manager, caregivers, client families, and relevant parties
* Collaborate with Clinical Managers and direct staff to ensure coordination
* Prepare proposed schedules based on priority and submit for clinical team approval
* Verify staff certifications and qualifications for delivering ABA services
* Track time off and team member cancellations
* Ensure all scheduled sessions comply with SSG policies and funding source requirements
* Identify and resolve scheduling issues promptly
* Assist in producing and delivering ongoing scheduling and service fulfillment reports
* Complete additional reporting tasks as assigned by the…