Administrative Assistant

Remote Work-at-Home

Full-Time

Salary

MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions across a wide range of industries. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

We are seeking an Administrative Assistant to provide support to our leadership team. The role involves a variety of administrative and clerical tasks and offers many learning and advancement opportunities.

• Perform a variety of administrative duties
• Answer emails and phone calls
• Provide real‑time scheduling support by booking appointments and preventing conflicts
• Create content to post on the company's Social Media Channels
• Prepare presentations according to the instructions given
• Make travel arrangements, such as booking flights, cars, hotels, and restaurant reservations
• Maintain polite and professional communication via phone, e‑mail, and mail
• Anticipate the needs of others to ensure a seamless and positive experience
• Handle sensitive information in a confidential manner

• 1 year of experience preferred
• High School Diploma or equivalent
• Exceptional time‑management skills and ability to multitask and prioritize work
• Strong attention to detail
• Excellent organizational and planning skills
• Working knowledge of Microsoft Office including Outlook, Excel, Word and Power Point
• Have a wired, high‑speed internet connection (Download speed of 20 Mbps+)
• Ability to type swiftly and accurately (20+ words per minute)

• Must be authorized to work in the country where the job is based

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

• Paid Time Off – Earn PTO and paid holidays
• Incentives & Rewards – Daily, weekly, and monthly contests with cash bonuses and prizes
• Health Benefits – Full‑time employees eligible for comprehensive medical, dental, and vision coverage (after 60 days) and MEC medical plans (after 30 days)
• Retirement Savings – Retirement savings programs, where available
• Disability Insurance – Short‑term disability coverage available
• Life Insurance – Access to life insurance options
• Supplemental Insurance – Accident and critical illness insurance
• Career Growth – Internal promotion focus with significant advancement opportunities
• Paid Training – Learn new skills while earning a paycheck
• Fun, Engaging Work Environment – Team‑oriented culture that fosters collaboration and engagement
• Casual Dress Code – Be comfortable while you work

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications.…