Call Center​/Scheduling Specialist; Home Health, Scheduler | Jackson, OH - Scheduling

HOME CARE NETWORK, INC.

Home Care Network, Inc. (HCN) is a nurse‑owned and locally led home health agency, which means our patients’ care and wellbeing — not profits — come first. For our employees, it also means that our agency is an environment where nurses and caregivers thrive, allowing us to handpick the best care team members to be your peers and delight our clients.

Together, we can empower those in need with the independence they deserve — while you make a difference with an agency where you matter.

Job Title: Call Center & Scheduling Specialist (Home Health Agency Scheduler)

Job Type: Full‑time, Hourly

Expected Schedule &

Hours:

• 40 per week (paid; in‑office):
  Monday – Friday, typically 8 am – 5 pm (can be slightly altered if necessary) + 1‑hr Lunch Break
• On‑call duties (paid; remote):
  Phone/Message monitorization outside of standard business hours, rotating with other Schedulers.

Primary

Work Location:

In person / Onsite

• This role requires a consistent ability and willingness to work in — and travel to/from — our HCN Administrative Office, 731
  
  E. Main Street, Jackson, OH 45621.
• On‑call shifts occur remotely.

Pay: $14.00 – $15.50 per hour

Experience Highlights (See list of ALL Qualification Requirements at end of job ad):

• Appointment / Scheduling activities + software: 1 year (Required)
• Customer support: 1 year (Required)
• Microsoft Office software (Word, Excel, Outlook): 3 years (Required)
• Schedule management: 1 year (Preferred)
• Microsoft Teams: 2 years (Preferred)

Education:

• High school or equivalent (Required)
• Associate or bachelor's degree, or 2+ years in home health / medical Call Center / Scheduling role (Desirable)

Benefits
:

• Flexible schedule including occasional flex‑time
• Paid time off
• Occasional "work from home" days (requires advance approval from management)
• Qualifying Health Coverage Plans (Individual + Dependent(s)/Family)
• Dental & Vision Coverage Plans (Individual + Dependent(s)/Family)
• Voluntary Basic Life / AD&D Insurance (Individual + Spouse)
• Voluntary Short‑Term Disability Insurance (Individual + Family)
• "Member Perks" corporate discount rates on various personal expenses
• Paid Orientation and recurring on‑the‑job training
• Professional development assistance + "promoted from within" preference
• Generous, unlimited Employee Referral bonuses

With impeccable accuracy, speed, and professionalism, Home Care Network's Call Center & Scheduling Specialists perform critical, time‑sensitive activities to coordinate and align service schedules between clients and their caregivers and nurses (our employees). Additional work is largely focused on executing various administrative / clerical duties associated with employee and patient onboarding and compliance, as well as communication, engagement, retention, and satisfaction of our employees, patients, payors, and strategic partners.

Typical work includes:

• Accurately maintaining schedules for requested client services, monitoring scheduled visits for all patients/employees in their business units of responsibilities.
• Providing direction to field staff and communicating with nurse case managers as needed to ensure that safe, effective coverage of client requests and care needs are maintained by field staff in accordance with each client's physician orders.
• Verifying employee payments aligned with services and schedules.
• Participation in determining hiring needs (where staff is needed to support current and existing clients) and opportunities to add new clients (where staff seek more patients / service hours), with our Client/Candidate Intake team.
• Executing clerical tasks associated with patient onboarding and compliance, physician orders and care plans, and patient certification/authorization prior to their appointments, including but not limited to: communicating with physicians, faxing service/care orders, communicating with clients and staff via email, mail, phone, and text.
• Clerical tasks related to client coordination, including but not limited to: communicating with physicians, faxing service/care orders, communicating with clients and staff via email, mail, phone, and text.
• Delivering and ensuring client and employee…