Remote Customer Experience Associate

Remote Customer Experience Associate required for company based in California!

Irvine, CA- based company is currently in need of remote Customer Experience Associate. This role plays a key part in ensuring customers are connected seamlessly to the right information and resources while maintaining a high standard of professionalism and accuracy. The candidate must be dependable, and service-minded Customer Service Representative to support daily client communications and administrative processes.

The ideal candidate demonstrates strong critical thinking skills, urgency in communication, and a commitment to quality. This position requires excellent English verbal and written communication skills, consistent follow-through, and the ability to close the loop on client requests efficiently.

• Answer incoming client calls and respond to emails in a timely and professional manner
• Connect customers seamlessly to the appropriate information, department, or resources
• Provide accurate information while maintaining a high standard of customer service
• Apply critical thinking to resolve client concerns and elevate appropriately when needed
• Perform administrative tasks and maintain organized documentation
• Ensure accuracy and quality in all written and verbal communications
• Respond with urgency and maintain consistent follow-through until issues are fully resolved
• Spend approximately 75-100% of the shift on the phone once fully trained

• Excellent English verbal and written communication skills
• High critical thinking and problem‑solving ability
• Administrative and organizational skills
• Attention to detail with a strong focus on quality control
• Ability to multitask and manage time effectively
• Dependability and consistent follow-through

• Service‑minded and client‑focused
• Proactive and solution‑oriented
• Detail‑oriented with high standards for accuracy
• Responsive and urgency‑driven
• Collaborative and team‑oriented
• Accountable and dependable
• Committed to closing the loop and completing tasks thoroughly

• Phone systems
• Standard administrative and accounting systems

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Other skills as required

– Licensed OS

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back‑ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise‑canceling headset)