Front Desk Receptionist - Clerical Assistant

THE POSITION

Do you have excellent communication skills and experience providing outstanding customer service? The Public Utility Commission is seeking a dedicated Clerical Assistant 2 to join our team of professionals. This position serves as a receptionist for the Secretary's Bureau, giving you the opportunity to greet visitors, respond to public inquiries, and direct individuals to appropriate personnel. If you are interested in becoming a vital part of an amazing team, come work for the Public Utility Commission.

Brighten someone's day by helping those who need assistance; there is no greater reward!

• Serve as the Receptionist for the Secretary’s Bureau and first point of contact with the public for the Commission.
• Accept Commission filings which are hand delivered from utilities, law firms, and members of the public regarding litigation or proceedings pending before the Commission.
• Answer all incoming calls to the Secretary’s Bureau and evaluate inquiries/requests for information.
• Process telephone or physical requests for files.
• Research specific case information.
• Instruct or assist members of the public in the use of the Commission’s website.
• Pull and refile all docketed proceedings from the Commission’s main file room.

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch. These hours are non-negotiable.
• Telework:
  You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.
  
  Additional details may be provided during the interview.
• Salary:
  In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

• Pennsylvania law (51 Pa. C.S.
• 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to (Use the "Apply for this Job" box below). and click on Veterans.

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The…