Member Services Coordinator

Join Our Team as a Member Services Coordinator!

Are you ready to embark on a rewarding career journey with AMR Management Services? We're on the hunt for a dynamic and enthusiastic Member Services Coordinator to join our vibrant team in Lexington, Kentucky! If you're passionate about delivering top-notch service and thrive in a fast-paced, hybrid work environment, this opportunity is perfect for you.

As a vital part of our team, you'll support 3-4 association clients, ensuring seamless coordination and support of members and conferences and events. You'll be the go-to person for managing our member databases, assisting with client communications, and handling various on-going projects.

• Membership Support: Ensure members are able to join, renew, and access all benefits.
• Data Management: Ensure data accuracy and security for our associations.
• Event Coordination: Handle conference registrations, order and create materials, and manage shipments.
• Reporting: Generate insightful reports related to membership, financials, and conference and events to aid client decision-making.
• Customer Service: Deliver exceptional service, responding promptly to both phone and email inquiries.
• Accounts Payable Support: Track and record incoming payments accurately and timely.
• Executive Support: Provide top-tier administrative support to multiple teams and clients.
• Collaboration: Work closely with team members to achieve shared goals.

• Education & Experience: Bachelor's degree preferred with 2-4 years in customer service or administrative support.
• Tech Savvy: Familiarity with Association Management System (AMS), Customer Relationship Management (CRM), and Office 360/SharePoint is a plus.
• Self-Motivated: Proactive and goal-oriented, self-motivated, able to work productively in a remote setting, with a knack for problem-solving.
• Adaptable: Thrive in a fast-paced environment, juggling multiple tasks with ease.
• Detail-Oriented: Organized with a sharp eye for details.
• Communicator: Strong communication skills and emotional intelligence.

AMR is dedicated to fostering a work environment that balances a relaxed atmosphere with focused work, providing our employees with challenging opportunities for personal and professional growth while maintaining a healthy life balance.

• Core Values: Embrace our values of Success Together, Casual but Focused on Results, Positive Workplace, Flexible, Ownership, Get Stuff Done, Lifelong Learning, and Transparent and Inclusive.
• Positive Culture: Be part of a casual but results-driven workplace.
• Growth Opportunities: Continuous learning, personal and professional development.
• Travel: Enjoy travel opportunities to client conferences (2-4 times a year).
• Hybrid Work: Work from home with occasional on-site work in our Lexington headquarters as needed.
• Flexible Schedules: Options for half-day Fridays.
• Generous PTO: 5 weeks of paid time off.
• Holidays: 14 paid holidays, including time off between Christmas and New Year's.
• Parental Leave: Paid leave for new parents.
• Comprehensive Coverage: Health, dental, vision, life, and disability, plus a 401k plan.
• Team Events: Enjoy virtual team activities.
• Company Culture: Collaborate with passionate professionals dedicated to achieving exceptional results.

If you’re eager to contribute to a team that values transparency, inclusivity, and getting stuff done, apply now and be a part of something great!

We are committed to creating a diverse environment where everyone has an equal opportunity for success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.