Assistant Business Office Manager

Overview

Position: Assistant Business Office Manager

About Cedarhurst:

Cedarhurst Senior Living is a leading provider of senior living communities, dedicated to enriching the lives of residents through exceptional care and personalized services. With a commitment to excellence and innovation, Cedarhurst creates vibrant environments where seniors can thrive and enjoy a fulfilling lifestyle.

Why Work for Cedarhurst:

• At Cedarhurst, our core values guide how we work together and how we care for those we serve. We expect every team member to be passionate, trustworthy, empathetic, positive, respectful, and approachable. Being part of Cedarhurst means making a meaningful difference every day.
• We believe our team is our greatest strength. That’s why we invest in comprehensive training, as well as opportunities for both personal and professional growth. We’re committed to promoting from within and supporting team members who want to build their careers with us.
• Cedarhurst offers a competitive benefits package, including medical insurance, life insurance, long-term disability coverage, and a 401(k) plan with company match (after one year of service) for eligible employees.
• At Cedarhurst, we go beyond the standard benefits program to recognize and support our team. Along with comprehensive benefits, we offer GROW Points—a unique rewards system that celebrates your hard work and dedication. You’ll also enjoy perks like exclusive Skechers shoe discounts, early paycheck access, and more!

Position Summary:

The Assistant Business Office Manager (ABOM), reporting directly to the Executive Director, plays a vital role in ensuring the smooth and efficient operation of the community’s business office by supporting the Business Office Manager in both daily functions and long-term objectives. This position contributes to the financial health and operational excellence of the community by assisting with billing, payroll, human resources processes, resident accounts management, and regulatory compliance.

In addition, the Assistant Business Office Manager serves as a key point of contact for residents, families, employees, and vendors, promoting trust and satisfaction through timely, accurate, and professional service. By balancing administrative responsibilities with resident- and family-focused support, this role directly enhances community profitability, strengthens relationships, and upholds the organization’s commitment to quality care and customer service.

• Assist in managing the functions of the business office, including assisting with marketing activities, conducting tours, and participating in community events.
• Serve as principal telephone and office receptionist during business hours.
• Manage employee-related processes such as applicant tracking system (ATS) oversight, onboarding, training coordination, and reporting workers’ compensation claims, ensuring compliance with state regulations and internal policies.
• Assist in maintenance of employee timecards.
• Reconcile credit card transactions, including coding receipts and providing relevant transaction information.
• Submit change requests to Home Office timely as resident billing and activity occur, providing comprehensive supporting documentation.
• Track and bill resident accounts for one-time charges in the property management system.
• Act as the primary point of contact for residents and their families handling billing, contract questions, payment issues and other business-related inquiries while delivering excellent customer service and support.
• Work with residents or their power of attorney (POA) to address payment issues, including returned receipts and outstanding AR accounts.
• Assist at residents/POAs request with submissions of invoices to LTC insurance.
• Manage and maintain accurate and compliant resident and employee files.
• Order office supplies as needed.
• Ensure effective communication is being utilized by community staff with the residents’ families concerning residents’ care, encompassing their physical, personal, and emotional wellbeing.
• Work well with others and take direction from management, as well as taking initiative with the capability to engage…