Operations Dispatch Coordinator- Remote
Salt Lake City, Salt Lake County, Utah, 84193, USA
Listed on 2026-03-12
-
Administrative/Clerical
Data Entry -
Insurance
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
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Operations Dispatch Coordinator
- Remote
SCHEDULE: 11AM-8PM EST Monday-Friday route and assign claims, tasks, and related requests within the claims management system and provide operational support to the claims staff by ensuring timely, accurate, and appropriate workflow distribution.
PRIMARY
PURPOSE:
To accurately route and assign claims, tasks, and related requests within the claims management system and provide operational support to the claims staff by ensuring timely, accurate, and appropriate workflow distribution.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Sets up and assigns new claims, tasks and requests into the claims management system.
- Enters and reviews claims data into claims management system upon request, ensuring accuracy and completeness.
- Reviews claim notes and documentation to determine appropriate assignment, urgency and next steps.
- Makes outbound calls to carriers, adjusters or internal partners to obtain required information, approvals or clarification.
- Finds opportunities to refer claims within the organization based on established assignment processes and resource guidelines.
- Assigns claims using the tools provided, considering workload distribution, service expectations and priority level.
- Supports claims staff by providing accurate information during the claim set up and assignment process.
- Uses multiple platforms to review, route and adjust claim assignments as needed.
- Makes outbound calls and/or texts to adjusters to discuss claim details for assignment. (Using Sedgwick’s texting platform)
- Ensure all parties have the required information in order to successfully manage a claim, including, loss location, first notice of loss (FNOL), scheduled date and urgency indicators.
- Works with management to make determination on assignment process and resource utilization.
- Monitors open items and follows up on outstanding tasks to ensure timely progression of claim activity.
- Escalates urgent issues, delays or discrepancies to leadership as appropriate.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned.
- Supports the organization’s quality program(s).
QUALIFICATIONS
Education & Licensing
High school diploma or GED required.
Experience
Two (2) years of clerical, administrative, dispatch or property claims management experience or equivalent combination of education and experience required. Experience working in a fast-paced environment involving task routing, workflow coordination or claim support preferred.
Skills & Knowledge
- Fluent in Spanish a plus
- Excellent oral and written communication skills, including presentation skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational and prioritization skills
- Excellent interpersonal skills
- Ability to review documentation thoroughly and accurately
- Ability to work in a team environment while managing individual accountabiliity
- Ability to handle repetitive, high volume work with consistency and attention to detail
- Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
Physical : Computer keyboarding, travel as required.
Auditory/Visual : Hearing, vision and talking.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to…
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