Administrator - Customer Care; Remote

• Locations 7650 Caterpillar Dr SW, Grand Rapids, MI, 49548, US (Remote)
• Job Schedule Full time

As a Administrator – Customer Care, you will be responsible for completing administrative daily tasks for assigned locations in accordance with established levels of service, productivity, and quality, while servicing our customer at the most economical cost.

• Performs daily administrative functions in accordance to written process maps.
• Interacts with and supports Sales and Sales Management including updating and generating reports, reconciling daily transactions, and assisting in providing customer service.
• Engages in data analytics and transaction analysis to ensure accuracy and identify discrepancies.
• Performs timely and accurate completion of branch audit and compliance steps per established guidelines.
• Maintains high level of organization of tasks between assigned branches.
• Documents and submits individual task KPI data used for process improvement.
• Assists Customer Care Manager in development and training of employees.
• Performs basic accounting duties, including reconciling credit card statements and preparing invoices for approval.

• High School Degree or Equivalent required;
  Associate’s degree preferred
• Administrative experience in a fast-paced environment
• Ability to multi-task and prioritize effectively
• Strong analytical abilities, including problem-solving and data interpretation
• Strong verbal and written communication skills
• Ability to work in a team environment and build cross-functional relationships

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and affirmative action employer.

Los Angeles Unincorporated County Candidates Only:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

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• Compensation Details $19.13 - $26.79 Per Hour

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents.

For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect.

With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about working at Wesco here and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) Fortune 500® company.

This posting is for a current, active vacancy intended for immediate hire.