Onboarding Specialist

This full-time remote position supports the Onboarding needs of the Orders Intake team within the Texas Records Retrieval department. The role requires strong organizational skills, attention to detail, and the ability to manage a high volume of client onboarding tasks. Responsibilities include onboarding new client orders, managing the Client Services inbox, performing data entry and document review, communicating with clients via phone and email, and maintaining accurate records across multiple systems.

Success in this role requires independent decision-making, strong time management, familiarity with civil procedures related to records requests, and proficiency in navigating digital systems such as the Texas eFiling portal and MR8. The ideal candidate is proactive, adaptable, and comfortable working autonomously in a remote environment.
** Responsibilities
* * Complete all assigned tasks within department turnaround expectations, including the three day processing standard.

Prioritize tasks based on order type, deadlines, and urgency. Perform onboarding tasks including:  Process various order types, including state, federal, pre-litigation, and certified copy requests, while maintaining updated knowledge of requirements.

Maintain a broad understanding of team tasks to support various assignments when needed. Remain flexible and adjust to shifting departmental priorities, particularly during low-volume periods in primary duties. Self-report when daily tasks cannot be completed and provide updates through department communication channels. Address all work with accuracy, thoroughness, and attention to detail. Manage duties efficiently and accept additional assignments as directed by the department manager.

Flexibility as business needs evolve and duties, responsibilities and activities may change at times.
** Qualifications
* * 1–3 years of experience in records retrieval, legal operations, client onboarding, administrative support, or a similar high volume environment.

Familiarity with the Texas Rules of Civil Procedure and Federal Rules of Civil Procedure as they relate to records requests (or willingness to learn quickly).Proficiency with MR8, spreadsheets (Excel or Google Sheets), and Outlook, including advanced inbox organization.

Ability to navigate electronic filing systems (e.g., Texas eFiling) and perform accurate data entry and document analysis.

Strong written and verbal communication skills with the ability to deliver professional, customer focused service via email and phone.

Exceptional organizational skills with the ability to prioritize deadlines, manage multiple tasks, and maintain high accuracy. skills, adaptability, and autonomous The base Compensation range for this role will $21.00-$22.00 an hour and will be dependent upon the individual's location, skills, experience and qualifications. Array is a dynamic, rapidly growing legal solutions provider that is redefining the industry. Our name, Array, encapsulates both the comprehensive scope of our offerings and the assemblage of industry-leading experts that form our core.

With a synergy of creativity, dedication, and seasoned experience, we craft innovative solutions that not only resolve our clients’ challenges but consistently surpass their expectations. As a forward-thinking, technology-driven organization focused on delivering innovative solutions to our clients, we pride ourselves on fostering a dynamic, collaborative environment where creativity and strategic thinking drive growth.

Array specializes in the electronic discovery and data processing, managed document review, traditional services, records and subpoena services, court reporting and contract legal staffing services. We have over 500 employees and 600 legal contractors across the US, Canada and the UK. As we continue to scale, we are seeking experienced professionals to join our team and contribute to our ongoing success.

Join us and be a key driver to our success!
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