Administration Officer

Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

The closing date is 09 March 2026

Complex Emotional Needs Services (CENS) Administration Services.

An opportunity has arisen for a part-time (22.5 hours per week) permanent B3 Administration Officer to join our transforming Complex Emotional Needs Service. This is an exciting time for North Cumbria Adult Mental Health Services which are undergoing transformation works and as such administration services are contributing to this agenda, this position would be ideal for organised, responsive and motivated individuals who are committed to change management principles.

The candidate will need to have proven experience of working in a similar environment with previous secretarial experience is essential due to the demands of the role.

This post could provide an ideal development opportunity for those wishing to take their next step within NHS administration and would like to learn further skills. This post will provide training and development opportunities - the service is committed to upskilling our workforce via CNTW Academy.

Full support will be provided by the team of administrators based on site.

Please note there may be occasions when you are requested to travel to one of our other North Cumbria bases to provide support and/or cover for absent colleagues.

The post holder will be able to evidence:

• Secretarial experience working within a team such as processing referrals, coordination of clinics and general administrative duties.
• Supporting the day to day running of the administration office.
• Experience in a customer/client focussed environment in the last 12-months - Delivery of customer care skills in person or over the telephone.
• Proven experience of working with Microsoft Office packages and excellent keyboard skills - This is essential when preparing letters and reports on behalf of the clinical team.
• Effective minute taking skills and ensuring all actions are acted upon this may include live typing.
• Diary management skills.
• Ability to be self-directed, motivated and able to contribute positively within a team.
• Strong organisational skills and structure day-to-day tasks.
• Demonstration of flexibility in the role.
• Desirable: A working knowledge of electronic patient record systems (i.e. RiO) - Training will be given.
• Desirable:
  The successful applicant must be able to meet the mobility requirements of the role, therefore a current driving licence and access to a car is desirable

The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role.

The post holder may also undertake additional duties as directed by the Administration Team Lead.

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

To express an interest in this post please describe your suitability and skills in line with the enclosed B3 Administration Officer job description. You should currently hold the required level of qualification or have proven experience as outlined in the essential criteria, if you do not meet this criteria you will not be shortlisted.

The successful applicant would start as soon as operationally able.

For informal discussions or site visits please refer to the contact information section.

Please note remote working opportunities cannot be considered for this role.

This vacancy may close early if a sufficient number of applications are received.

Please find attached job description for full details.

Advertising date : 23rd February 2026

We welcome your application.

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• Audio Typing qualification or demonstrable equivalent experience
• General level of education to O-Level/ GCSE or equivalent
• NVQ Level 3 Level 3 in Customer Care (or equivalent)

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including e-mail communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Good working knowledge of office procedures
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload
• Experience in processing CPA, Mental Health Act and Safeguarding documentation
• Experience using stock ordering systems and petty cash systems
• Experience of working with medical records filing systems

• Excellent communication and interpersonal…