Operations Specialist; Temporary, Part-Time – Weekend & Public
Singapore
Listed on 2026-03-06
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Administrative/Clerical
Location: Remote / Work from Home
Working Hours: 8:00 AM – 5:00 PM (Weekends and Public Holidays)
Employment Type: Temporary, Part-Time
Start Date: Mid April , 2026
End Date: October 31, 2026
The Operations Specialist will coordinate and administer operational processes, ensuring services and support functions meet quality and timeliness requirements. This part-time role focuses on weekend and public holiday support.
Key ResponsibilitiesMonitor, update, and respond to inquiries, ensuring cases are closed within defined service levels
Communicate with applicants, ICANN’s contracted parties, and internal subject matter experts
Update and validate data in the system of record
Ensure service levels and contractual performance indicators are met
Track work status, detect exceptions, and escape as necessary
Execute simple to moderately complex, pre-defined processes
Contribute to team and cross-functional projects with high-quality deliverables
Perform research on moderately complex issues
Generate reports to inform management of progress
Identify opportunities for procedural improvements
Perform other duties as assigned
Proficiency in Microsoft Office, G Suite, CRM, business process management software, and/or help desk/ticketing systems;
Salesforce and Appian preferredExperience with remote communication tools (Slack, Zoom)
Excellent customer service skills and attention to detail
Strong interpersonal skills for professional interactions across diverse teams and external parties
Self-motivated, adaptable, and able to work independently in a fast-paced environment
Strong problem-solving and analytical skills
High School Diploma or equivalent required;
Bachelor’s Degree preferredMinimum 1 year of related professional experience
Experience with international organizations preferred
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Adrian Chan| EA Personnel No: R2199063
Elitez Pte Ltd | EA License No: 16C8004
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