Residence Hall Operations Coordinator

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in‑person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.

Pay Range $18.75 - $22.05 Per Hour

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S4

FLSA Status Non‑exempt

Standard University business hours: 8:30 am – 5:00 pm (academic year); 8:00 am – 4:30 pm (summer). Hours may vary based on operational needs.

Job Type Full‑time

Unionized Position Code Not Applicable

The Residence Hall Operations Coordinator is a full‑time (non‑exempt), academic‑year‑only staff member in Residential Living. This position assists with managing operational aspects of residential communities having 450 to 1200 residents and reports to the Operations Specialist. Major responsibilities include management of multiple residence hall main desks (including supervision of student desk staff), assistance with opening and closing of residential facilities, and oversight of the package and mail deliveries for the residence halls.

This role provides a high level of customer service to students and is part of a residential team that centers around student learning and development.

• Bachelor’s degree preferred and or equivalent experience.

• Strong customer service, administrative, and problem‑solving skills, including attention to detail.
• Excellent written and verbal communication skills.
• Ability to supervise student staff.
• Strong ability to handle multiple priorities and work across many different constituencies.
• Experience general administrative responsibilities, coordination of processes, and supervision of front‑line service staff.
• Proficiency in Microsoft Office suite is preferred.

• Completion of administrative tasks and main desk operations as necessary. This includes ensuring packages are logged and distributed in a timely fashion, troubleshooting lost packages, ordering keys for residence hall rooms and mailboxes, coordinating residence hall opening and closing processes that run out of the main desk, and monitoring and ordering equipment as needed.
• Cover desk shifts (during standard work hours) when a shift cannot be filled.

• Recruit, hire, train, supervise, and evaluate a student desk staff of approximately 15‑30 Main Desk Assistants (MDAs) who work at the main desk of the residence hall.
• Create and monitor work schedule for Main Desk Assistants. Process weekly payroll for all MDAs.

• Serves as the housing coordinator for one or more buildings: works closely with the Housing Office and the Residence Directors to track report hall vacancies.
• Assist in the coordination of living agreements.
• Serve as a contact point for Facilities Services regarding facility‑related issues and concerns.
• Walk halls weekly with Residence Directors.
• Oversees administrative processes related to hall opening and closing. Monitors and approves guest passes.

• Provide general administrative support for two to three Residence Directors. This could include budget processing, creating/disseminating communications, processing on‑call logs, etc.
• Serves on University, Divisional, and Departmental Committees as requested.

• Takes an active interest in identifying and participating in his/her…