Operations Officer

Position: Operations Officer - 57226
We are seeking a detail-oriented and organized Operations Officer II to join our Credit Centre Adjudication team. This is a 100% back-office role focused on the critical administrative phase of mortgage funding. You will be responsible for reviewing insurance documentation and ensuring all files are accurate and complete to meet strict funding deadlines.

This role is ideal for individuals with a background in banking, accounting, or real estate law who thrive in a fast-paced, metrics-driven environment.

Location:

Edmonton, AB (Hybrid) - The first 4 weeks consist of 5 days in-office for training. Afterward, the role transitions to a hybrid schedule (currently 2 days on-site, with Wednesday as a mandatory anchor day).
Position Type: 6-Month Contract (Potential for extension or permanent conversion)

Schedule:

Monday – Friday, 37.5 hours per week (Core business hours)
Compensation: $26.16 per hour
Back-Office Focus:
This is a non-telephone role; your primary focus will be processing and administrative tasks.
Performance Metrics:
Success is measured through quality control reviews and meeting daily production targets.

Advantages
Career Growth:
High potential for contract extension or conversion to a permanent role based on performance and business needs.
Professional Development:
Gain specialized operational skills within a major financial institution's credit adjudication center.
Training:
Comprehensive 4-week training program provided to set you up for success.
Hybrid Flexibility:
Enjoy the balance of remote work (after the initial in-office training period) with a central Edmonton office hub.

Responsibilities
Documentation Review:
Receive and audit insurance documentation to ensure all files are complete and compliant for the day of funding.
Workflow Management:
Manage a high volume of files while meeting strict Service Level Agreements (SLAs).
Stakeholder Communication:
Maintain professional correspondence with solicitors to gather missing information or clarify documentation details.
Risk Mitigation:
Identify and escalate potential risks within the documentation process to ensure secure and accurate funding.
Data Accuracy:
Ensure all data entry and administrative tasks are completed with a high degree of precision.

Qualifications

Education:

Post-secondary degree or diploma is required.

Experience:

2–4 years of experience in an administrative, bookkeeping, or data entry role.
Technical

Skills:

Proficient in MS Office Suite (Word, Excel, Outlook).
Industry Knowledge:
Previous experience in banking, accounting, or at a real estate law firm is highly preferred.
Compliance:
Ability to identify risks and work within regulated frameworks.

Soft Skills:

Exceptional attention to detail (accuracy is paramount).
Strong written and verbal communication skills for solicitor interaction.
Proven problem-solving abilities and time-management skills.

Summary
If you are interested in the operations officer role in Edmonton, Please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming;
Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to  to ensure their ability to fully participate in the interview process.