Bilingual Intake Specialist; Remote

Position Type: Full-time

Department: Patient Support Programs

Work Location: Remote

Work Hours: Monday to Friday, Standard Office Hours 9:00am – 5:00pm (EST)

Work Arrangement: Remote

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. Our core capabilities include specialty pharmacy services, customized solutions for warehouse, wholesale & distribution, patient support programs, strategic creative services and HCP & clinic services.

• 100% Canadian with locations across the country
• State‑of‑the‑art facilities to provide high‑quality products and services
• The opportunity to be part of a winning, high‑performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work‑life balance
• Diverse and inclusive culture where your talent and commitment to excellence are welcomed and valued
• High‑growth environment with opportunities for learning and growth supported by our employee development and in‑house corporate training programs

The Bilingual Intake Specialist is responsible for providing administrative and clerical support and managing all aspects of office administrative activities.

• Provide cross‑coverage administrative support to all areas within the Patient Support Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean‑up, meetings, maintenance of filing system, and general office/administrative duties.
• Ensure complete and high‑quality data entry into our database systems.
• Manage inbound faxes and email communication in an effective and timely manner.
• Execute other ad‑hoc administrative duties as assigned.
• Process data entry activities of pertinent information received at different points of contact during Program services delivery.
• Engage in and manage email, phone, and fax correspondence.
• Handle incoming and outgoing mail.
• Prepare and send Program letters and materials and collaborate with the team to complete a variety of administrative duties.
• Order office supplies and maintain inventory.
• Report adverse events/serious adverse events (AE/SAEs) following approved SOPs.
• Complete all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) within specified timelines and standards.
• Maintain program data accuracy through review of documentation for completeness and consistency.
• Additional duties as assigned by the manager.

• Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work‑related experience providing office administration services
• Bilingualism (English and French) is required
• Experience working with Patient Support Programs is an asset
• Excellent verbal and written communication, listening, and customer service skills
• Accurately input information into various paper and electronic forms
• Ability to learn quickly, adapt, and multi‑task in a fast‑paced and changing environment
• High level of proficiency with IT and computer/software skills:
  Microsoft Office suite, phone systems, and databases
• Typing skills and ability to be a strong functional user of various computer‑based programs
• Strong organizational skills with the ability to cope with changing priorities
• Self‑directed individual who can work independently with minimal supervision
• Adheres to confidentiality policy when handling and managing patient data and information
• Proactive, dynamic, and demonstrates an ability to work in a team environment and collaborate with others in administering services

• Commitment to providing a high level of service to internal and external clients
• Highly adaptable with a track record of success during times of growth and organizational…