Customer Services Assistant

Overview

Job Title: Customer Services Assistant

Department: Marcum Center

Worker Type: Regular

Pay Type: Hourly

Hourly Rate: 16.9

Work Shift: 24 hours per week

Benefit Eligible: No

Post-Offer, Pre-Employment Physical Required? No

This part-time position serves as the front desk attendant at the Marcum Hotel & Conference Center. The position provides customer service to hotel guests, answers phones, makes hotel reservations, checks guests in and out, processes payments, assists with questions about Miami’s campus, organizes and updates hotel room status, assists with contacting maintenance for facility repairs and generally serves as the welcoming face of the hotel.

Shifts for this position include hours from 6:45 a.m. – 3:00 p.m. or 2:45 p.m. – 11:00 p.m. based on business needs. Shifts also include weekends and holidays.

• Serve as a customer liaison and answer questions concerning policies, procedures, and services provided; resolve customer complaints/problems and refer when appropriate.
• Perform financial operations; deposit funds and maintain records of transactions. Process a variety of financial forms and documents and obtain any needed information.
• Receive and process customers' orders.
• Assist with the operation of retail or hospitality activities; assist with maintaining and/or rotating stock.
• Maintain files and records; pull and refile records as needed; add any new information.
• May perform a variety of clerical tasks including maintaining an inventory of office supplies, data processing, opening and sorting mail, assisting with bulk mailings, and delivering financial material to another office.

• Requires six months of coursework or training beyond high school in Business Administration and one year of retail or hospitality experience, or an equivalent combination of education and expertise
• Knowledge of retail or hospitality operations
• Knowledge of computer and office applications
• Customer service skills
• Knowledge of bookkeeping procedures

• A criminal background check is required. All campuses are smoke- and tobacco-free campuses.
• This organization participates in E-Verify.
• Remote Work:
  For positions that are approved for remote work:
  Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.
• Reasonable Accommodations:
  Requests for reasonable accommodations for disabilities related to employment should be directed to ADA Faculty
  
  Staff or . Questions and follow-ups regarding requests should also be directed here.
• Miami University Values Statement:
  Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.
• Equal Opportunity/Affirmative Action Statement:
  Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age, color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices.
  
  Requests for reasonable accommodations for disabilities related to employment should be directed to ADA Faculty
  
  Staff or .
• Clery Act:
  As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, read Miami University’s Annual Security & Fire Safety Report at the provided link for information about campus safety, crime statistics, and programs related to drug/alcohol abuse prevention and addressing sexual violence, domestic violence, dating violence, and stalking.
• Labor Law Posters for Applicants:
  Visit the Labor Law Posters webpage to access all relevant labor law information.