Member Services Specialist

Position Summary

The Member Services Specialist position is responsible for the comprehensive management and maintenance of member, company, and user account data within the Association Management System (AMS), ensuring accuracy, consistency, integrity, and functionality across all records. This role supports organizational operations by building and maintaining meeting products and registration forms, processing membership transactions, and managing inventory within the CHA Online Store. Key responsibilities include responding to member inquiries, conducting data audits and system upgrades, and maintaining marketing automation tools.

The position also prepares detailed reports on membership composition and engagement, and coordinates organizational processes related to the database.

• Create, maintain, and update member, company, and user account records in the AMS to ensure accuracy and consistency.
• Build, test, and maintain meeting products and associated registration forms in the AMS and CHA Online Store.
• Process membership applications, cancellations, and changes, and update related data as needed.
• Create and maintain inventory products and additions to the CHA Online Store, maintain inventory, and assure accuracy.
• Monitor and respond to inquiries through the Service Center email and CHA’s main phone line.
• Ensure data accuracy and consistency through conducting data audits, clean‑up tasks, and test upgrades or integrations within the AMS.
• Manage maintenance of marketing automation/email delivery tools (for example, Hub Spot), and follow up on daily coordination of mailings, including mission leader and executive communications.
• Prepare monthly or custom reports, including membership composition and engagement tracking.
• Train staff on AMS functions and changes, provide troubleshooting support as needed, and personally participate in required training.
• Coordinate and implement annual/biannual processes such as AHA reconciliation, vote allocation, committee data, and CHA Assembly planning.
• Create and maintain standard operating procedures (SOPs) related to assigned duties.
• Maintain the confidentiality of member and organization information and uphold high standards of data stewardship.

St. Louis, MO, with the ability to work from home, subject to CHA’s policies on flexible work arrangements.

• Bachelor’s degree preferred, High school diploma or equivalent required
• 5+ years of experience with an AMS or comparable enterprise‑level CRM system
• Experience in relational database maintenance and customer service in a membership environment
• Project coordination or meeting support experience preferred
• Proficiency in Microsoft Office Suite
• Strong organizational and time‑management skills with attention to detail
• Demonstrated ability to analyze data and manage complex systems with high accuracy
• Excellent written and verbal communication skills
• Ability to handle multiple priorities, solve problems, and work both independently and collaboratively
• Ability to collaborate across departments to ensure timely and accurate support for members and staff
• Experience developing SOPs and supporting data integrity efforts
• Positive, team‑oriented mindset with a willingness to learn new systems and processes