Student Experience Representative, One Stop Frisco

Title

Student Experience Representative, One Stop Frisco

Student Experience Rep

University of North Texas

UNT-Enrollment Management

UNT-Enrollment Management
-Gen

UNT-Integrated Student Svc Ctr-164820

Frisco

1.000000

TRS Eligible

The UNT One Stop provides holistic student support across enrollment and financial services functions within the Division of Enrollment. Our team members support students across various locations, modalities, including in-person, telephone, and virtual services (online chat and case management).

The UNT One Stop provides holistic student support across enrollment and financial services functions within the Division of Enrollment. Our team members support students across various locations, modalities, including in-person, telephone, and virtual services (online chat and case management). The Student Experience Representative, UNT One Stop position will be housed at the Frisco campus and provides direct assistance to students, families, and customers in support of a progressive and simplified student experience.

The position will guide students through processes related to admissions, enrollment, financial aid, student accounts, and financial literacy, proactively solving complex situations through direct intervention and collaboration across teams, departments, and divisions. The position enables individuals to develop solutions for complex situations, thrive in a team environment, and systematically improve the student experience in partnership with our vast array of UNT campus partners.

A minimum of one year of experience working with students or customers in a service-oriented environment.

• Excellent interpersonal, written, and verbal communication skills.
• Ability to problem-solve, multi-task, and organize in a fast-paced collaborative environment.
• Ability to effectively communicate.
• Proficiency in Microsoft Office and within administrative systems (ERP/student administrative systems, Customer-Relationship Management, and other student services software).
• Unwavering passion for helping others.
• Demonstrated commitment to systemically improve the student experience.

• Deliver exceptional customer service to a large customer base while remaining agile in a growing and adapting unit.
• Consistently deliver exceptional customer service in person, by phone, through virtual services, and by electronic communications.
• Work independently and with a group, and develop and maintain positive and effective working relationships with all coworkers.
• Strong attention to detail and analytical skills.
• Dynamic ability to grow with a new, fast-paced organization.

• Provides direct assistance to students, families, and customers in support of a progressive and simplified student experience. The position will guide students through processes related to admissions, enrollment, financial aid, student accounts, and financial literacy, proactively solving complex situations through direct intervention and collaboration across teams, departments, and divisions. Contact may be by phone, in person, or virtually (case management/virtual appointment).
  
  Tasks require analysis and compilation of administrative and situation data across multiple sources in order to research solutions and partner with internal and external partners to develop solutions.
• Promotes a positive work environment for all team members within and beyond the UNT One Stop. Demonstrates respect, flexibility, open-mindedness, and kindness in all interactions with students, team members, and campus partners. Embodies a commitment to the mission and vision of the UNT One Stop and the home offices that it supports, the Division of Enrollment, and the University of North Texas.
  
  Serves as an example of positive engagement in the department through active participation in meetings, within committees, and by assisting others.
• Utilize existing tools and assist students in navigating confidential student information across multiple…