Operations Technician Senior - Commercial Lines

This position will be based out of our Stevens Point, WI office and will follow Sentry's hybrid model of 3 days in-office.

The Operations Technician Senior will support commercial lines (CL) operational and underwriting processes within guidelines by handling a variety of basic to moderately complex policy transactions that support the review and acceptance/decline of new or renewal CL business. This team member assists on behalf of underwriting claims, sales producers, and agents, compiles and/or shares policy and coverage for assigned lines of business and customers.

They will ensure proper documentation and records management according to regulatory and Sentry standards.

• Provide operations support, including processing of new and renewal transactions and policy updates.
• Perform moderately complex operations support duties and handle production problem listings.
• Utilize various systems and sites to resolve and correct Workers' Compensation and Auto Liability Reporting errors.
• Use problem-solving skills and best judgment to work with internal business units to resolve problems and provide insight about service.

• Requires knowledge of Sentry systems, processes and procedures.
• May provide testing of new or revised procedures as it relates to the business systems. May assist with procedure writing.
• May update the policy administration system when the business area is notified sales recodes need to occur on accounts, sales territory splits, etc. for Commercial Lines.
• May assist in training and quality auditing of new operation technician seniors.
• Refers questions outside of responsibility/authority.
• Performs other job-related duties as assigned from time to time.

• Sentry is happy to offer flexibility through a scheduled Hybrid work model.
  Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office.
• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
• Meal Subsidy available for associates who report to an office.
• 401(K) plan with a dollar-for-dollar match on your first eight percent
  , plus immediate vesting to help strengthen your financial future.
• Continue your education and career development through Sentry University (Sentry
  
  U) and utilize our Tuition Reimbursement program.
• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
  .
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
• Well-being and Employee Assistance programs.
• Sentry Foundation gift matching program to encourage charitable giving.

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.