Account Assistant - Japanese Bilingual

About the job Account Assistant - Japanese Bilingual

• Division:
  Employee Benefits
• Report To:
  Manager
• Location:
  
  Torrance, California (Work in the office every day for the first 3 months. Then Hybrid of 2 days working from home.)
• Working Hours:
  
  9 AM - 5 PM, Mondays - Fridays, 1 hour paid lunch break, possible overtime on weekdays after 5 PM
• Salary Range: $45,000 - $60,000, annually

• Assist Account Representative for day-to-day services for clients including claims, billing eligibility, and service issues
• Assist renewal process, enrollments, terminations, and COBRA
• Provide administrative support to Employee Benefit Manager and Account Representatives
• Prepare, format, and edit a range of documents
• Create and interpret a variety of reports
• Organize market research
• Analyze questionnaires and other forms of feedback
• Have a clear understanding of carriers product offerings and processes to maintain efficient workflow
• Follow broker policies and procedures including reviewing client policies and maintaining client files
• Ensure accuracy of the broker's administration system, AMS
  360, in a timely manner
• Assist implementation activities for new and existing clients
• Assist in completion and processing of applications
• Assist Account Representative schedules, prepare for, and open enrollment meetings
• Collect forms/data/schedules for regulatory compliance
• Maintain a marketing database
• Comfort with multi-tasking in a deadline-driven environment

• Tasks that are assigned by the Manager

• Obtaining CA Life and Health License within 3 months from the starting date is required
• College Degree or equivalent experience
• 1-3 years experience in office work and understanding of basic business
• Experience in Microsoft Office Excel, PowerPoint and Outlook
• Experience using computers for a variety of tasks
• Competency in Microsoft applications including Word, Excel, Outlook and aptitude to learn new systems (Zywave, Employee Navigator, Applied Epic)
• Effective written and verbal communication skills
• Experience with Adobe Creative Cloud (Adobe Photoshop, Adobe Premiere) is a plus
• Proficiency in speaking, reading and writing in business-level Japanese and English
• A high level of attention to detail
• Ability to work effectively within a team and independently
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
• Must be a team player willing to assist with projects and matters that arise
• Must be responsible and productive both independently and with others
• Must be creative, flexible, curious, and willing to try new things
• Should be emotionally intelligent, forgiving, resilient, and solution oriented

• Advanced skills in Excel and strong proficiency with Microsoft Office Suite (Outlook, PowerPoint, Word, Adobe PDF)
• Strong data analysis and reporting capabilities, with proven ability to provide data-driven insights

• Highly responsible, productive, and effective both independently and in team settings
• Creative, flexible, and curious, with a willingness to try new approaches and solutions
• Emotionally intelligent, resilient, solution-oriented, and able to maintain professionalism under pressure

Travel Required:

May travel within the U.S. for customer service such as enrollment meetings and strategy meetings