Affiliate Administration & Sales Coordinator

The Affiliate Administration Coordinator supports the Affiliate Onboarding & Sales Administration department by managing the day-to-day administrative functions required to onboard, maintain, and offboard Affiliate Accounts; as well as supporting the Affiliate Sales Development Team in reporting and analytics. Reporting to Nicole Ridlon, Sr. Manager of Affiliate Onboarding & Sales Admin, this role serves as a key point of coordination between Affiliate Administration, Business Development, Onboarding, Account Setup, and Technology to ensure accurate records and a seamless Affiliate experience.

The Coordinator plays a vital role in helping to maintain the integrity of Affiliate data systems and ensuring timely communication across departments.

• Assist in sending Docu Signs to prospects by reviewing forms for accuracy, following up with Business Development and Affiliate Prospects for required information, and sending approval notifications once a prospect is set up.
• The set up of new Affiliates across all required systems.
• Manage Affiliate Account Updates including New Operator setups, contact information changes (address, phone, email, logos), revisions to Affiliate Agreements, W-9s, and Hub Spot contact maintenance.
• Support the disaffiliation process by updating tracking spreadsheets, managing follow-up communications, and conducting outreach to Affiliates meeting disaffiliation criteria.
• Produce, analyze, and distribute reporting and sales tools needed for the Sales Development and Onboarding Teams.
• Collaborate cross-functionally with departments to solve customer concerns.
• Provide Affiliate support and guidance via email and phone.

• Associate’s or Bachelor’s degree in Business Administration, or equivalent combination of education and experience.
• 1–3 years of experience in an administrative, operations, or affiliate/partner management role.
• Strong attention to detail and commitment to data accuracy across multiple systems.
• Strong time management and organizational skills.
• Excellent written and verbal communication skills; ability to interact professionally with internal teams and affiliate partners.
• Ability to manage multiple tasks and competing priorities in a fast-paced environment.
• Experience with Hub Spot or similar CRM platforms preferred.
• Collaborative mindset with the ability to work effectively across multiple departments.
• Experience in the Promotional Products Industry is a plus
• Familiarity with order management or ERP systems is a plus.

• Normal operating hours are 8:30 a.m. to 5:30 p.m.
• Mandatory office days:
  Tuesday and Wednesday each week.
• Third in-office day (Monday or Thursday) determined by department coverage needs and individual schedule.
• Fridays are a designated work-from-home day; the office is closed on Fridays.

Please note that this job description is not designed to cover or contain a comprehensive listing of functions or responsibilities that are required of the employee for this job. Functions and responsibilities may change at any time with or without notice.