Museum Membership Assistant

Who We Are

The Museum seeks a dependable and detail-oriented Museum Membership Assistant to provide administrative support for membership operations. This part‑time position focuses on transactional processing, member communications, and day‑to‑day support for the Membership Manager.

The Museum Membership Assistant is responsible for processing memberships and renewals, maintaining accurate member records, responding to inquiries, and assisting with membership administration. This role is ideal for someone who is organized, service‑oriented, and able to work independently in a professional environment.

• Process new memberships, renewals, upgrades, and related transactions accurately and in a timely manner
• Maintain and update membership records and databases
• Respond to member inquiries via email, phone, and mail with professionalism and courtesy
• Prepare acknowledgment letters, receipts, membership cards, and related correspondence
• Assist with membership mailings, reports, and data entry projects
• Support the Membership Manager with daily administrative tasks and special projects
• Ensure confidentiality and proper handling of donor/member information
• Provide excellent customer service to members, visitors, and internal stakeholders

• High school diploma or equivalent; associate or bachelor's degree preferred
• Prior administrative, clerical, customer service, or office support experience
• Strong attention to detail and accuracy with data entry and recordkeeping
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office and ability to learn database systems
• Ability to work independently, prioritize tasks, and meet deadlines

• Experience with CRM or membership database systems
• Prior experience in higher education, nonprofit, museum, or cultural institution settings
• Interest in museums, education, arts, or public engagement

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Approximately 7 hours per week with flexible scheduling based on departmental needs.

This position is on site with the possibility of some remote work determined by unit based on workflow.

Pay rate is $20 per hour

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.