Administrative Assistant

Administrative Assistant

Requisition Number: 71157

Location: Boulder Colorado

Employment Type: University Staff

Schedule: Full Time

Posting Close Date: 23-Apr-2026

The Disability Services (DS) & Student Testing Center (STC) is encouraging applications for the Administrative Assistant position! The Administrative Assistant provides comprehensive administrative support to Disability Services (DS) & Student Testing Center (STC). This role involves answering phones, scheduling appointments, assisting students in person and electronically, managing student records in the data system, and supporting various front‑office operations.

As a key staff contributor, the Administrative Assistant delivers direct services to students, faculty, and staff, fostering a collaborative approach across the department, division, and university community. This position also promotes disability awareness, provides technical and educational assistance, and advises on universal design for learning principles to ensure effective accommodations and equal access for students with disabilities.

Success in this role requires a high degree of confidentiality, autonomy, discretion, adaptability, strong communication skills, and the ability to prioritize tasks in a fast‑paced environment. A strong commitment to student support, problem‑solving, and customer service is essential.

Disability Services is dedicated to providing students with disabilities an equal opportunity to participate in university programs, courses, and activities through reasonable accommodations and services. Our office is here to support students, staff, and faculty with accommodation requests, implementation, guidance, and general information.

• Serve as the primary point of contact for DS & STC, providing a welcoming, inclusive, and supportive environment.
• Answer phone calls, direct inquiries, schedule appointments, and update staff calendars.
• Greet and check in students, parents, faculty, and staff, ensuring high‑quality, confidential customer service.
• Inform students about DS/STC services, assist with scheduling, and respond to inquiries.
• Monitor voicemails and follow up with appropriate responses.
• De‑escalate tense or confrontational situations through active listening and effective communication.
• Collaborate with DS/STC staff to support workflow and assist Access/Testing Coordinators.
• Provide scheduling assistance to the Student Testing Center during peak periods.
• Manage daily office closure procedures, including transferring communication systems to voicemail.
• Train DS/STC staff on front desk operations, including appointment scheduling and call management.
• Provide cross‑coverage support to the Student Testing Center as needed.
• Refer students to appropriate campus and community resources.

• Process and upload student documents (e.g., medical records, accommodation forms) into the data management system.
• Maintain daily walk‑in procedures, including document intake, scanning, and record retention.
• Collaborate with DS/STC Leadership to promote programming and initiatives.
• Serve as the primary administrative liaison for campus referrals.

• Partner with DS/STC Leadership Team to resolve emerging issues and support department initiatives.
• Represent Disability Services on campus‑wide committees and working groups.
• Assist with accommodation implementation processes during peak times.

Regular business hours, 8am‑5pm, Monday through Friday. This position is required to be in the office with no opportunity for remote work.

The salary for this position is $48,000. Onboarding assistance is available within the Student Life division guidelines.

At the University of Colorado Boulder, we are committed to supporting the holistic health and well‑being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County’s largest…