Field Coordinator — Hybrid​/Remote

Salary Range: $45,000 - $70,000

Job Posting End Date: May 29, 2026

Depending on your location within the continental US, this role may be hybrid or remote
.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

• Microsoft Word, Excel – Basic
• Business Objects (preferred)
• Share Point
• Excellent oral, written, and interpersonal communications skills to effectively interact with internal and external customers
• Knowledge of Aflac’s products and systems, company procedures, Aflac sales hierarchy, and basic state requirements
• Excellent grammar and proofreading skills
• Knowledge of the sales hierarchy structure
• Strong attention to detail
• Ability to effectively explain compliance requirements to the field force

• Bachelor's Degree in Business Management or a related field
• 3 years of work-related experience

Or an equivalent combination of education and experience.

• Related work experience and knowledge of insurance industry with specific focus on Aflac operations, systems, and business procedures

• Handles state-specific responses to the Field Force; gathers documentation and conducts research for all contest manual adjustments; works with various internal departments to obtain information while researching manual adjustments
• Uses various systems to run reports and view historical information for research purposes as well as verifying qualification history; ensures files are worked timely to ensure SLAs are met and acceptable levels of quality and productivity are maintained
• Prepares a variety of routine correspondence, such as memos, letters, name/address information, and primary or secondary data for review and approval; gathers, organizes, and formats data for management review; completes documents and responses to inquiries, following standard procedures; identifies and suggests solutions to administrative problems; coordinates support from other departments and/or divisions to resolve problems or complete assignments
• Communicates with Sales Leaders regarding adjustment file details/outcomes and/or program details.
• Pulls reports in appropriate system and reviews to determine if qualification can be approved based on adjustment request and within established criteria; performs assessment of final eligibility based on established requirements.
• Documents all manual adjustment details (to ensure all DOI information is captured) within the appropriate system; completes documents and responds to field inquiries, following standard procedures.
• Monitors pended files for due dates to determine if pending documentation has been received; monitors due dates to determine qualification for manual tracking to verify contest eligibility
• Works with RPM as a primary contest representative to conduct testing for field facing and internal reports to include qualifier detail/reporting to ensure coding is accurate based on program requirements
• Performs other related duties as assigned

The salary range for this job is $45,000 - $70,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation…