Administrative Medical Assistant; Client Services - Remote at - Healthcare Webster, TX

Administrative Medical Assistant (Client Services) – Remote

Location:

Webster, TX.

We are seeking a dedicated Administrative Medical Assistant (Client Services Representative) to join our dynamic team and play a vital role in ensuring our clients receive top‑notch service.

• Client Support and Training:
  Provide comprehensive training and support to clients on specimen collection procedures, compliance requirements, ordering processes, and account reviews.
• Communication and Coordination:
  Collaborate with various internal departments to ensure seamless service delivery and address client inquiries efficiently.
• Administrative Excellence:
  Handle administrative tasks such as processing forms, updating databases, managing patient information, and maintaining an organized and compliant office environment.
• Compliance and Accuracy:
  Ensure all activities comply with relevant regulations and maintain meticulous attention to detail when reviewing documentation and resolving discrepancies.
• Specimen Handling Support:
  Support pre‑analytical and accessioning processes by reviewing specimen information for accuracy and completeness.
• Laboratory Information System (LIS) Management:
  Utilize the LIS to review and process information as needed.
• Supply Management:
  Facilitate the ordering of supplies and ensure timely and accurate processing of requests.
• Onboarding Support:
  Assist with the onboarding of new marketing partners, ensuring alignment with test requirements and compliance standards.
• Customer Inquiry Resolution:
  Answer phones, emails, and address customer inquiries promptly and professionally.
• Quality Assurance:
  Review clinical data for accuracy, audit, and contact appropriate parties as needed.

• Medical Assistant
  
  Experience:
  
  Background as a medical assistant enabling quick grasp of medical terminology and understanding of client and remote laboratory collectors’ needs.
• Excellent Communication
  
  Skills:
  
  Effective communication with clients, colleagues, and external partners, both verbally and in writing.
• Strong Computer Proficiency:
  Proficient in Microsoft Office Suite and general computer skills.
• Attention to Detail:
  Keen eye for detail and commitment to accuracy in all aspects of work.
• Customer Service Focus:
  Passionate about providing exceptional client service and building strong relationships.
• Organizational
  
  Skills:
  
  Highly organized and able to manage multiple tasks and priorities effectively.
• Knowledge of Specimen Collection and Medical Necessity:
  Solid understanding of specimen collection procedures and medical necessity requirements.
• Compliance Awareness:
  Understanding of regulatory requirements and accrediting agency standards.

• Competitive salary.
• Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, and Paid Time Off.
• Supportive and forward‑thinking work environment fostering growth and development.

Employment Type:

Full‑Time
Salary: $14.00–$18.00 per hour