Japanese Bilingual Account Assistant

Position: Japanese Bilingual Account Assistant - Employee Benefits
Position
Title: Japanese
Bilingual Account Assistant - Employee Benefits

Location: Torrance,
CA (Hybrid eligibility after 3 months)

Classification: Non-Exempt,
Full-Time

Work
Schedules: Monday
through Friday, 9:00 AM - 5:00 PM. This role includes a one-hour paid lunch
break. Candidates should be prepared for possible overtime on weekdays after
5:00 PM.

• Note
  on Remote Work: This position requires
  in-office attendance every day for the first three months. Following the
  introductory period, a hybrid schedule of two days working from home may
  be available.

Summary

The
hiring organization is a premier professional services firm specializing in
employee benefits and insurance solutions. They are committed to creating and
celebrating a diverse workplace that reflects the communities and clients they
serve.

The
Account Assistant will play a vital role within the Employee Benefits Division,
providing essential support to Account Representatives and the Manager. This
individual will be responsible for ensuring day-to-day service excellence for
clients, maintaining meticulous records, and assisting with the full lifecycle
of benefit administration and renewals.

This
role is designed for a detail-oriented professional with 1-3 years of
experience who is ready to gain a professional credential and build a long-term
career in the stable, lucrative insurance brokerage industry.

Essential
Duties and Responsibilities include but are not limited to

• Client
  Service Support: Assists Account
  Representatives with daily service needs, including claims, billing
  eligibility, and resolving service issues.
• Process
  Management: Supports the renewal process,
  enrollments, terminations, and COBRA administration.
• Administrative
  Excellence: Provides high-level
  administrative support to the Employee Benefit Manager; prepares, formats,
  and edits a wide range of professional documents.
• Data
  & Reporting: Creates and interprets various
  reports; ensures the accuracy of the Broker's administration system
  (AMS
  360) in a timely manner.
• Market
  Research: Organizes market research and
  maintains a marketing database; analyzes questionnaires and feedback forms
  to drive insights.
• Implementation:
  Assists with implementation activities for both new and existing clients,
  including the completion and processing of applications.
• Meeting
  Coordination: Schedules and prepares
  materials for open enrollment meetings; collects necessary data and forms
  for regulatory compliance.
• Workflow
  Maintenance: Maintains a clear
  understanding of carrier product offerings and processes to ensure an
  efficient workflow; follows all broker policies regarding client files and
  policy reviews.
• Travel:
  May travel within the U.S. for customer service tasks, such as strategy
  meetings and enrollment sessions.

Qualifications

The
ideal candidate is a detail-oriented professional capable of multi-tasking in a
deadline-driven environment. They must be a team player who is creative,
flexible, and solution-oriented. To perform this job successfully, an
individual must be able to perform each essential duty satisfactorily.

• Must
  obtain a California Life and Health License within three months of the
  start date.

• College
  degree or equivalent experience; 1-3 years of experience in an office
  environment with a solid understanding of basic business operations.
• Proficiency
  in speaking, reading, and writing in business-level Japanese and English
  is required.
• High
  competency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and the
  aptitude to learn industry-specific systems (Zywave, Employee Navigator,
  Applied Epic).
• Effective
  written and verbal communication skills.
• High
  level of attention to detail, emotional intelligence, and the ability to
  work effectively both independently and within a team.

• Advanced
  skills in Excel and experience with Adobe Creative Cloud (Photoshop,
  Premiere) or Adobe PDF. (Preferred)
• Strong
  data analysis and reporting capabilities with a proven ability to provide
  data-driven insights. (Preferred)
• A
  highly responsible and productive individual who remains professional
  under pressure and is willing to try new approaches to solve problems.
  (Preferred)