Part-Time Executive & Operations Assistant

We are a local business operating two home‑service franchises and a fast‑growing eCommerce brand. We are hiring an Executive & Operations Assistant to support the founder in managing the schedule, communications, and business operations.

• Own and protect the founder’s calendar; schedule, confirm, and reschedule meetings
• Triage email inboxes daily; draft replies; surface what needs attention
• Prep meeting agendas and capture notes; chase action items to close
• Manage personal admin overflow (travel, vehicle, document renewals)

• Cancelled appointment recovery – call cancelled and no‑show consultations to reschedule
• Appointment confirmations – day‑before calls to confirm consultations and reduce no‑shows
• Proposal follow‑up – call open proposals to answer questions and move them to close
• Vendor and supplier coordination – schedule deliveries, confirm payments, request COIs
• Past customer outreach – review requests, referral asks, repeat‑business calls

• Coordinate vendor payments through  (prep, founder approves)
• Help run payroll cycles through Gusto
• Keep CRM systems clean – Service Minder and Go High Level  (proposals, invoices, contact records)
• Help plan and execute showroom events (design open houses, vendor partner events)
• Coordinate with our in‑house crew

• Respond to Amazon Seller Central customer messages (up to 24 hr SLA)
• Brief and schedule our content creator across social platforms
• Track inventory and flag reorder points

• Organize company documents in Google Drive and Notion
• Maintain vendor contract registry (COIs, W-9s, renewal dates)
• Coordinate vehicle maintenance and registration

• 2+ years in an Executive Assistant, Office Manager, Operations Coordinator, Customer Service Representative, or similar role
• Comfortable on the phone – no hesitation to pick up and call. Sales or appointment‑setting experience is a strong plus
• Experience working in small business or franchise environments
• Strong with technology – Google Workspace, Slack, CRMs; quick learner on new tools
• Daily use of AI tools (Claude, ChatGPT) – required
• Calm, organized, proactive – follows up without being asked
• Live within 25 minutes of Bloomfield, NJ
• Reliable transportation
• Professional written and verbal communication

• Bilingual Spanish
• Experience with Service Minder, Go High Level , or Amazon Seller Central
• Home services, contracting, or real estate industry background
• Prior appointment‑setting or inside‑sales experience

• $24–$28/hour depending on experience (W-2, paid biweekly)
• Performance bonus: $25 per appointment recovered from cancelled/no‑show; $50 per closed proposal you helped move
• 20 hours per week to start, with clear path to 30-40 hours if the fit is right
• Flexible scheduling – school hours, light Fridays, etc. negotiable
• Equipment provided (laptop, phone stipend)
• Growth path – as our businesses scale, your scope and pay grow with you

• 30 days:
  Calendar owned, inbox triaged daily, comfortable on outbound calls, all key tools accessed
• 60 days:
  Cancelled appointment recovery system running; vendor coordination smooth;
  Amazon CS within SLA; content creator on consistent schedule
• 90 days:
  Anticipate needs before they’re raised. Measurable lift in confirmed appointments and recovered cancellations. Founder is working on the business, not in it.

Flexible work from home options available.

Kitchen Tune-Up and Bath Tune-Up of Bloomfield are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.