Administrative Assistant

LOCATION

Remote Work-at-Home

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking an Administrative Assistant to provide support to our leadership team. As an Administrative Assistant you will perform a variety of administrative and clerical tasks. This is an excellent job with many learning and advancement opportunities.

The ideal candidate for this role should have an excellent command of the English language, be highly organized and reliable, and have a strong work ethic and attention to detail. Prior administrative experience is recommended but not required.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Key Responsibilities:

* Perform a variety of administrative duties

* Answer emails and phone calls

* Provide real-time scheduling support by booking appointments and preventing conflicts

* Create content to post on the company's Social Media Channels

* Prepare presentations according to the instructions given

* Make travel arrangements, such as booking flights, cars, hotel, and restaurant reservations

* Maintain polite and professional communication via phone, e-mail, and mail

* Anticipate the needs of others to ensure their seamless and positive experience

* Handle sensitive information in a confidential manner

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated and dedicated.

* 1 year of experience preferred

* High School Diploma or equivalent

* Exceptional time management skills and ability to multi-task and prioritize work

* Strong attention to detail

* Excellent organizational and planning skills

* Working knowledge of Microsoft Office including Outlook, Excel, Word & Power Point

* Have a wired, high-speed internet connection (Download speed of 20

Mbps+)

* Ability to type swiftly and accurately (20+ words a minute)

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time.

MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies.

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.

MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, Market Force, Gravis Apps, Gravis Marketing, March East, Mass Markets, MCI Federal Services (MFS), On Brand
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