Mailroom Administrator & Support

Position Title:

Mailroom Specialist

Location:

Box Elder, South Dakota
Full-Time | $17.00 - $18.00 per year | Monday-Friday Schedule
Competitive Pay + Benefits

Join a Team That Makes a Difference
Looking for a dependable full-time role with a solid team and a positive work
environment?
At America's Mailbox, we're more than just a mailroom - we're the #1 mail forwarding
company in South Dakota, serving full-time RVers, traveling professionals, military
families, and remote workers across the country.
As our company grows, we're seeking a reliable, proactive, and service-minded
Mailroom Specialist to join our close-knit team.

What You'll Be Doing
As a Mailroom Specialist, you'll play a vital dual-role:

• Overseeing daily mailroom operations to ensure accuracy, efficiency, and
compliance with USPS and Fed Ex standards

• Providing outstanding customer service via phone, email, and occasional in-person
support, helping members with package tracking, shipment questions, and account
updates

You'll also assist in training staff, monitoring performance metrics, and
communicating updates directly with the HR and executive teams.
This is a hands-on, people-focused position ideal for someone who thrives on
organization, communication, and teamwork.

Key Responsibilities

Mailroom Operations:

• Pull, sort, package, and label mail according to daily pull sheets and shipping
methods

• Verify names, PMB numbers, and destination details for accuracy

• Receive, sort, and distribute incoming mail/packages (USPS, UPS, Fed Ex)

• Assist with quality control checks and maintain a clean, efficient mailroom

• Train new team members and conduct regular performance evaluations

• Report staff performance updates to HR and the General Manager as part of the
internal incentives program

• Answer and return customer phone calls and emails promptly and professionally

• Assist members with shipment tracking, mail forwarding, package arrival inquiries,
and general account questions

• Provide clear and courteous communication to customers, coworkers, and management

• Log customer interactions, service issues, and updates into the member account
system

• Troubleshoot and escalate issues as needed; follow up on open service requests

• Collaborate with scanning and service teams to ensure accurate information is
shared with members

What We're Looking For

• Experience in mailroom, warehouse, logistics, or shipping operations

• 1-3 years of leadership or supervisory experience preferred

• Strong written and verbal communication skills

• Confident with computer and software systems - and data entry

• Organized, detail-oriented, and dependable

• Able to lift up to 50 lbs and stay on your feet throughout the shift

• Positive attitude and commitment to high-quality customer care

Why Work with America's Mailbox?
Full-Time Hourly Role - $35,360 year
Monday-Friday Schedule
Paid Training & Growth Opportunities
Team-Oriented, Professional Work Culture

Apply Today
Join a company that supports independent lifestyles, digital nomads, and full-time
RVers across the country.
At Americas Mailbox, your leadership, efficiency, and service mindset will help
keep our members connected - no matter where they are in the world.