Office Specialist

Office Specialist 1

Location:

22211 US Hwy 19 N Clearwater, FL 33765

Schedule:

There will be some remote work available after six (6) months.

Supporting Pinellas County Government's vision to be the standard for public service in America, the Public Works Department is seeking a customer-focused Office Specialist 1 to join our Customer and Technical Services Division.

In this role, you will serve as a primary point of contact for residents, customers, and staff through the call center, front desk, and email communications. You will provide exceptional customer service, resolve inquiries, and perform a variety of administrative support duties.

What We're Looking For:

* Strong customer service and communication skills.

* Ability to handle inquiries and resolve concerns professionally.

* Experience with administrative or clerical support.

* Strong organizational skills and attention to detail.

* Ability to multitask and work independently.

This position offers the opportunity to grow into an Office Specialist 2 role as responsibilities and experience increase.

What Would You Do?

* Assist staff members in performance of wide range of activities.

* Operates computer equipment in providing information, resolving problems and complaints.

* Assists in the dissemination of information and implementation of various county programs and services.

* Provides information, assistance, and services to the general public, employees, and others in person, through computer business applications, by telephone, or by other forms of communication.

* Delivers support and assistance to others as well as higher level staff in performance of a wide range of functions and activities.

* Operates a computer, phones, and other equipment to provide information, resolve routine problems or complaints completing tasks that may include data entry, data retrieval, and coordination with other units.

* Performs regular administrative office support for activities that may require core experience in a program or specific assignments.

* Prepares and processes purchases for various office supplies or furniture.

* Researches, compiles, sorts, tabulates, summarizes and communicates information from rules, regulations, guides, policy manuals, customer sources, computer data, reports, files, and other sources.

* Checks work processes and requests, orders, purchases, forms, and other administrative information.

* Plans and confirms required information, filings, bills, expenditures including the preparation of requisitions; orders supplies, equipment and materials.

* Receives and maintains records, materials, and supplies.

* May operate office equipment, printers, copiers, and other assignment specific equipment.

* May send, deliver, pick up, receive and distribute mail, supplies, materials, and equipment.

* Maintains appointment calendars, schedules plus researches and assembles information for others.

* May relieve or fill in for other employees.

* Performs related work as assigned or required.

What Do You Need To Have?

Experience - office support experience dealing with administrative matters, customer accounts, and service problems, general clerical, and experience in the use of computers and general office equipment.

* At least two (2) years of experience as described above; or

* An associate degree, trade school, or vocational training degree, diploma, or certificate that includes training or experience as described above; or

* An equivalent combination of education, training and/or experience.

Additional Requirement:

* Drivers license not required; however responsible to get to and from off site meetings and trainings occasionally.

* Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.

* Must be able to travel to and from local meetings and trainings.

Highly Desirable

* Knowledge of the Cityworks work management system

* Knowledge of ESRI/GIS mapping tools

* Previous call center experience

* Excellent communication skills

* Has learning/adaptability skills

* Strong work ethic

* Someone who is Bilingual; however not required

Our Benefits Rank Among The Top In The Area!

* Our benefits rank among the top in the area! Check it out!

* Looking for a strong retirement? We have you covered as members of the Florida Retirement System (FRS) with investment and pension options.

* We have deferred compensation programs and wellness centers to name a few perks. Check out these and more!

Want to Learn More?

Please review the full classification description with the Physical/Mental Demands, Working Conditions, and Knowledge, Skills, and Abilities at the below link.

Office Specialist 1