Membership Services Coordinator

Membership Services Coordinator

Location: New York, NY

Working Style: Full-Time | Flexibility - Friday Work From Home

Are you an exceptionally organized administrative professional who thrives on keeping operations running smoothly while delivering a polished, high-touch experience? We are seeking a detail-oriented Member Services Coordinator to serve as the operational backbone of a highly respected creative professional community in the architectural and interior design industry. This role is ideal for someone who enjoys balancing administrative excellence with relationship management and coordination.

You will oversee day-to-day member communications, billing, database management, scheduling, and event logistics while serving as a trusted point of contact for members, partners, and internal leadership. Success in this role requires strong organizational skills, professionalism, discretion, and the ability to manage multiple moving pieces with accuracy and poise.

If you take pride in creating structure, maintaining impeccable records, coordinating seamless experiences, and supporting executive-level professionals in a fast-paced environment, this opportunity offers a rewarding and impactful next step in your career.

• 2-4 years of experience in a high-touch client relations, account management, or community management role, preferably within a membership-based organization, luxury brand, or creative industry.
• Demonstrated ability to provide sophisticated, high-touch service to a discerning, executive-level audience.
• Exceptional written and verbal communication skills, with the ability to embody a warm, conversational, and refined tone in all interactions.
• Impeccable organizational skills and meticulous attention to detail, especially in managing databases, schedules, and financial records.
• A collaborative and proactive team player who thrives in a dynamic, cross-functional environment and is able to manage multiple priorities with poise.
• A high level of professionalism, discretion, and judgment in handling confidential information and navigating a community of industry leaders.
• Proficiency in Microsoft Office Suite and Google Workspace, experience with CRM software (Member Clicks preferred), and curiosity to learn AI efficiency tools (Claude, ChatGPT).